Santosh Kumar Panigrahi
Berhampur
Summary
Senior renewal operation analyst with expertise in managing strategic account renewals and enhancing operational processes. Proven track record in mentoring teams and facilitating data-driven decision-making. Over 10 years of experience in the IT industry, recognized for outstanding performance and contributions.
Overview
10
10
years of professional experience
Work History
Renewal Operations Analyst 2
Ivanti
03.2023 - 09.2026
- Managed end-to-end renewal quoting for strategic and enterprise accounts, ensuring accuracy and adherence to SLAs.
- Prepared, validated, and revised renewal quotes; issued proposals 90–120 days before expiration to enhance on-time renewal rates.
- Conducted account health reviews to identify renewal risks, define retention plans, and uncover expansion opportunities.
- Drove net retention through upsell/cross-sell migrations and tech refresh initiatives in partnership with sales.
- Coordinated with sales, finance, order management, and support teams to ensure accurate bookings and enhance customer experiences.
- Collaborated with sales channels and departments to exceed assigned sales projections and renewal quotes.
- Generated Salesforce reports to deliver insights for management analysis of renewal business.
- Amended contracts per customer needs during migration from old solutions to new while adhering to engagement rules.
- Conducted weekly meetings with Renewal Operations and Sales Teams to align processes and share updates.
Orders Analyst
Akamai Technologies (Align Techne)
04.2022 - 03.2023
- We partner with Sales Representatives, offering advisory services on all aspects of the ordering process, resulting in a complete and compliant customer order in a timely manner.
- Assess required approvals to ensure compliance..
- Oversaw approval workflow to ensure timely completion without missing turnaround time.
- Collaborated with approvers to expedite urgent requests.
- Perform final review and approval before finalizing order.
- Prepared initial order forms to facilitate sales process and reviewed with sales representative.
- Assist with order updates and corrections.
Operations Analyst
Oracle India Pvt Ltd
03.2018 - 04.2022
- Administratively responsible for creating/managing complex deals for assigned accounts and accountable for a quote and supporting the Sales team, Partners, Sales Representatives, and Territory Managers with queries on quotes and opportunity management.
- Created and managed sales opportunities by analyzing various reports to determine active or closed status based on quote and order information.
- Oracle quote creation and quote synchronization to related sales Opportunities. Analyzing & calculating special discounts for the HW, SW & Oracle Internal support products. Extending quote validity, chasing approvals, preparing quote reports, working on quote revisions & reviewing orders.
- Interface with partners/distributors, Oracle Sales and Order Management related to quote/ordering queries and escalations.
- Responsible for validating orders, Customer Data Management cleansing the data as per the procedures and guidelines set up for the process. Interact with the internal customer from various LOBs to process orders.
- Managed the creation, update, and promotion of customers and end users in the OPC while assigning territories.
- Led mass data cleansing projects to correct inaccuracies, fill missing data, merge duplicates, establish account hierarchies, and validate end-users as public or private based on legal nature.
- Trained new team members, prepared process documentation, and published materials globally for APAC, EMEA, and AMER regions, ensuring consistency in process changes and support.
- Conducted UAT testing for tools during the migration process, assessing application performance and documenting findings.
- Handling and closing escalation independently on the process-related issue and resolving customer/sales queries and clarifications.
- Completed audits of team activities to identify process gaps by auditing the daily tasks completed by Team and providing observations if there are any process gaps.
- As part of Customer Data Integrity (CDI) non-feeder-based process Customer Data Governance (CDG) feeder-based process under the Customer Data operations, we are responsible for maintaining Customer records by creating customers and tax updating by taking Approvals.
- Generating a report on newly created accounts and reviewing them & classifying them for Public Sector value.
Order Process Associate
Accenture India Pvt Ltd
06.2016 - 03.2018
- Analyzed and validated customer install base information, reviewed booked orders, and set up renewal service contracts in Oracle, ensuring accuracy and compliance.
- Understanding of commercial terms and creating the service contracts in Oracle application.
- Configured products for various core EMC Dell offerings, assessed customer discount needs, and generated relevant quotes.
- Update latest products configuration using all related applications for renewal or refresh contracts.
- Check address part (Bill To, Ship To, Status of products) using applications Oracle (applications11i) Installed Base, Systems Reporting, OCO, and OBIEE contract related Applications.
- Maintained quality standards for all quotations to ensure accuracy and compliance with company guidelines.
- Using Salesforce.com (SFDC) for creating the case.
- Pulling the dump through SAP and catalyst for configuration.
Education
Bachelor's Degree in Computer Application -
Biju Patnaik Institute of Information Technology
Bhubaneswar, Odisha05-2015
Skills
- Salesforce CPQ
- Team collaboration
- Business Intelligence
- Data analysis tools
- System integration
- Process documentation
- Quotation accuracy
- Contract amendment
- Operations analysis
- MS Office Suite
- Problem solving
- Team collaboration
- Operations analysis
Personal Information
- Date of Birth: 1993-07-05
- Nationality: Indian
- Marital Status: Married
Languages
Languages Known : English, Hindi and Odia
Hobbies and Interests
Hobbies & Interests : Gym, Cricket & Travel
Declaration:
I am confident of my ability to work in a team to provide the best results. I hereby declare that the Information furnished above is true to the best of my knowledge.
Santosh Kumar Panigrahi
Timeline
Renewal Operations Analyst 2
Ivanti
03.2023 - 09.2026
Orders Analyst
Akamai Technologies (Align Techne)
04.2022 - 03.2023
Operations Analyst
Oracle India Pvt Ltd
03.2018 - 04.2022
Order Process Associate
Accenture India Pvt Ltd
06.2016 - 03.2018
Bachelor's Degree in Computer Application -
Biju Patnaik Institute of Information Technology