GOURAB BANERJEE
Kolkata
Summary
Experienced Renewal & Account Management Professional dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with client. Adept in Salesforce CPQ & SAP and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the IT/ITES industry.
Overview
8
8
years of professional experience
Work History
Renewal Specialist
Automation Anywhere Software Pvt. Ltd.
12.2021 - Current
- Responsible for meeting or exceeding assigned sales objectives and quotas for renewal business
- Work closely with Customer Success and Support teams to stay update with customer issues and problems which might affect renewals
- Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identify 'at-risk' renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
- Educate and effectively communicate the value of company solutions to client decision-makers including 'C-level' business leaders, technical staff, legal, security and operations personnel in prospective accounts
- Maintain accurate records of all activities in SalesForce.com.
Renewal Specialist
Bentley Systems India Pvt. Ltd.
03.2018 - 12.2021
- Maximize the Bentley revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals
- Ability to interpret license utilization/consumption data to successfully drive Term Licenses to payment
- Illustrate the value proposition to the User of perpetual license purchases over Term Licensing based on the usage trends of the account
- Sell the value of the Bentley SELECT Subscription program
- Communicate the value of Bentley SELECT Subscription to Bentley users
- Ensure that clear and consistent information on program details is being relayed to Bentley users
- Achieve monthly, quarterly, and annual targets related to recurring revenue, account retention, Term Licenses, and product expansion for your market
- Maintain an appropriate level of Product/Solution knowledge for all product verticals and server applications
- Promote and deliver subscription program services to Bentley Users with a focus on User retention
- Investigate and resolve subscription-related queries through Bentley Systems International via telephone, email, or other means
- Facilitate effective communication between multiple departments to complete subscription-related requests
- Provide an exceptional level of customer service to existing account base
- Pro-actively contact high priority users from existing subscriber base
- Identify and distribute product sales leads to Bentley Sales colleagues
- Assist with order fulfillment and software licensing for our users.
Business Development Executive
Pinnacle Infotech
08.2016 - 02.2018
- Generating and Responding to RFIs, Sending requests for proposals, Online market research to expand database of specified business sectors to generate leads, Growing client base through Dodge Global Network, Developing effective working relationship with customers through regular online meeting and identify to obtain further sales & business development opportunities, Competitor analysis and updating project collaterals, Calling prospective clients to establish Strategic Business Alliance for the various services of the organization, Accountable for driving sales growth with existing accounts and acquiring new business opportunities with the defined territory.
Education
PGDM-Marketing -
New Delhi Institute of Management
New Delhi, Delhi01.2014
BBA (H) -
Techno India Kolkata
Kolkata, West Bengal01.2012
10+2 -
NHA Catholic Church High School Midnapore
Midnapore, West Bengal01.2009
Skills
- Renewal Management
- Quote Generation
- Price Negotiations
- Recovering Renewal Churn
- Microsoft Office
- Salesforce CPQ
- SAP
- SAP FIN-OPS
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Details
Flat 1A, Block-9, Regent City, Rajarhat, Kolkata-700135, India, +91 8697892195, gourabtechno@hotmail.com, 02/03/91, Indian
Hobbies and Interests
- Reading Books
- Cooking
- Football
Projects
SAP RQGD Testing Project, Kolkata, West Bengal, India, Automation of delivering renewal quotes to user on time with Bentley Systems UAT-SAP Testing Project, Kolkata, West Bengal, India, Participated in UAT-SAP Testing project for Financial Operations on various quote checking activities with Bentley Systems
Timeline
Renewal Specialist
Automation Anywhere Software Pvt. Ltd.
12.2021 - Current
Renewal Specialist
Bentley Systems India Pvt. Ltd.
03.2018 - 12.2021
Business Development Executive
Pinnacle Infotech
08.2016 - 02.2018
PGDM-Marketing -
New Delhi Institute of Management
BBA (H) -
Techno India Kolkata
10+2 -
NHA Catholic Church High School Midnapore
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