VANITHA V
BENGALURU
Summary
Resourceful Cloud Analyst known for high productivity and efficient task completion. Specialize in cloud infrastructure management, data security protocols, and performance analysis to ensure optimal operations. Excel in problem-solving, communication, and adaptability to navigate complex cloud environments effectively.
Overview
8
8
years of professional experience
Work History
App/ Cloud Support Analyst
Accenture
Bengaluru
08.2021 - Current
- Worked on Microsoft Azure (public) cloud to provide IaaS support to clients.
- Strong knowledge in setting up instances, VPCs, and security groups in Amazon EC2.
- Provided technical support to customers using cloud computing solutions.
- Experience in managing Azure Active Directory identities.
- Knowledge of Azure Active Directory (Azure AD) users.
- Management of Azure resources and assignment of tags via the Azure portal.
- Create and configure a virtual network.
- Configured account lockout policies to ensure secure access control over user accounts.
- Create and configure Azure file shares.
- Configure the private and public IP addresses of the Azure resource VM.
- Creating and implementing the Azure load balancer.
- Resolved issues related to authentication failures due to expired passwords, or locked accounts.
- Executed multi-factor authentication (MFA) for cloud administrator accounts, which improved the security posture.
- Blacklisting/ Whitelisting IPs in OKTA to prevent data breach.
- Installing and configuring applications on AWS EC2 instances.
Senior Technician, Technical Support
Dell
Bengaluru
01.2018 - 10.2020
- Providing technical support assistance to customers via various social media platforms, like Facebook, Twitter, and WhatsApp, with respect to issues related to various Dell products.
- Maintaining SLAs and resolving issues in shorter durations.
- Following up with customers on a regular basis until it is resolved, completed, and ensuring that the system is working fine.
- Receiving feedback from customers and appeasing unhappy customers.
- Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, and improving customer engagement.
Education
Bachelor of Engineering - ECE
SRSIT
Bengaluru, India06-2017
Skills
- Incident response management
- Analytical thinking
- Identity and access management (IDM) request support
- Active Directory and access management
- Microsoft 365, Office 365 support
- Teamwork and collaboration
- Microsoft Excel and Powerpoint
- Ticketing tools: Service now & SFDC
Accomplishments
- Actively involved in providing technical and process trainings for Various team members.
- Awarded as best performer and have been recognized as best performer/extra miler in Several RNR's.
Timeline
App/ Cloud Support Analyst
Accenture
08.2021 - Current
Senior Technician, Technical Support
Dell
01.2018 - 10.2020
Bachelor of Engineering - ECE
SRSIT