Rahul Kumar
App/ Cloud Support Analyst
Gurugram
Summary
2.5 years of IT experience in Computer Networking field in the organization with different tools, protocols and devices. Currently working as “App/ Cloud Support Analyst” in Accenture Inc, Gurugram. Summary of Work Experience May’19-Till Date in Accenture Inc. Gurugram(Haryana)- “App/ Cloud Support Analyst” Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced App/ Cloud Support Analyst with over 2.6 years of experience in Computer Networking field . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
App/ Cloud Support Analyst
Accenture Inc
Gurugram
05.2019 - Current
- To maintain the end-to-end communication in the Client environment
- Maintaining, Upgrading and Installing the new devices as per site requirement
- Troubleshoot as per the issue and requirement on bridges/swat calls
- Preparing the documentation of new projects
- Working on automation ideas to provisioning and Pushing configuration via HPNAS, Ansible & Gluware
- Achievements/Awards Got ACE Award to perform excellent in Q1(Jan 2021-March 2022) in Accenture Pvt Ltd( It's a biggest achievement for an employee in Accenture)
- Attended technical Trainings on DDI Infoblox, F5, Routing & Switching, Wireless Controller, Splunk & AWS organized by Accenture Pvt Ltd held by respective Vendors
- Team player, received many applauds for my work from customers & management
- Achieved band progression (next level), based on my performance and efforts towards work.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Technology - Electronics and Communication Engineering
06.2014 - 06.2018
Bachelor of Technology (Electronics and Communication Engineering) with 7.44 from West Bengal M.A.K.A.U.T University 2018.
- Awarded in IEMENTech 2018(IEEE) paper selected for SIW Design field.
- Member of college cricket team which runner up in 2017 and Winner in 2018 in Annual Sports Event.
Intermediate -
04.2011 - 04.2013
Completed intermediate with 62% from B.S.E.B. Patna, Bihar, 2013
High School Diploma -
05.2010 - 03.2011
Completed high school with 60% from B.S.E.B. Patna, Bihar, 2011
Skills
Technical application support
Application support
Working with networking protocols like Routing & Switching, OSPF, RIP, EIGRP, Static, Spanning Tree, ARP, DNS, DHCP, SNMP monitoring
Worked on network devices like Switches, F5 load balancer LTM & GTM, Infoblox Nios Appliances, ATT DPT Tool(DNS Tool), QIP DNS & DHCP Tool, Wireless Controller, Router, Service Now & Remedy Ticketing Tools, Senone Monitoring tool, Netbrain, Wireshark
Worked on operating systems like Windows 98/ XP/7/8/10, MS-DOS, Linux(Basics)
Accomplishments
- Resolved product issues
- Achieved costumer satisfaction through effectively helping with troubleshooting the issues.
Timeline
App/ Cloud Support Analyst - Accenture Inc
05.2019 - Current
West Bengal M.A.K.A.U.T University - Bachelor of Technology, Electronics and Communication Engineering
06.2014 - 06.2018
B.S.E.B. Patna - Intermediate,
04.2011 - 04.2013
Bihar Secondary Education Board - High School Diploma,
05.2010 - 03.2011