Santu Shaw
Kolkata
Summary
Dynamic Asst.Branch Manager at Manappuram Finance Limited with a proven track record in enhancing operational efficiency and ensuring financial compliance. Expert in staff supervision and customer service strategies, fostering strong client relationships. Adept at problem-solving and team collaboration, driving significant improvements in client satisfaction and branch performance.
Skilled professional inspired and motivated to help customers build financial independence.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work History
Asst.Branch Manager
Manappuram finance limited
Kolkata
09.2021 - 09.2025
- Managed daily branch operations and ensured compliance with financial regulations.
- Supervised staff, providing training and support to enhance performance.
- Implemented customer service strategies to improve client satisfaction.
Junior Assistant Manager
Manappuram finance limited
Kolkata
09.2021 - 03.2023
Education
Bachelor of Commerce - Finance
SIR GURU DAS COLLEGE
Kolkata , India 07.2016 - 06.2020
Bachelor of Commerce - Commerce
DUM DUM AIRPORT SCHOOL
Kolkata 07.2014 - 03.2016
Primary School
Vidya Vikash High School
Kolkata, India 06.2003 - 03.2014
Skills
- Branch operations
- Financial compliance
- Staff supervision
- Customer service strategies
- Client relationship management
- Operational efficiency
- Process improvement
- Staffing optimization
- Problem solving
- Team collaboration
- Effective communication
- Loans
- Excellent communication skills
Languages
English
First Language
Hindi
Beginner (A1)
A1
Bengali
Beginner (A1)
A1
Timeline
Asst.Branch Manager
Manappuram finance limited
09.2021 - 09.2025
Junior Assistant Manager
Manappuram finance limited
09.2021 - 03.2023
Bachelor of Commerce - Finance
SIR GURU DAS COLLEGE
07.2016 - 06.2020
Bachelor of Commerce - Commerce
DUM DUM AIRPORT SCHOOL
07.2014 - 03.2016
Primary School
Vidya Vikash High School
06.2003 - 03.2014
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