AMADEUS
SANTU SINGHA
New Delhi
Summary
To get a challenging role of Ground Staff member where I can utilize my skills and experience and give a satisfactory service to the customer. It should also provide me the financial stability. Reliable Aircraft Mechanic expertly inspects, services and repairs variety of aircraft types and models. Safely assesses and addresses mechanical issues with detailed investigations of problem sources.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Ground Staff Member
Air India Sats Airport services pvt.ltd
New Delhi
2016.07 - Current
Providing highly personalized service that built and strengthened customer relationship.
- To handle complaints promptly and professionally, demonstrating genuine care and concern.
- Taking care of overall operations of passenger services department on shift for an Airlines at Delhi International Airport.
- Responsible for Counter handling
- Helping with flight check-in/boarding
- HANDELING STRETCHER CASES, MEDICAL PASSENGERS NEEDED OXYGEN SUPPORT, DEATH CASE.
- Coordinate with VIP's, CIP's, Passengers travelling in First class about their queries and provide them with best possible services, like 'seat preferences, lounge facilities etc.'
- Making baggage discrepancy reports on flight and following up with origin station
- Provide proactive service to passengers prior to check-in such as, managing queues, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficient.
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
G.S.A.
Ginger Hotel Mumbai Thane
2015.02 - 2015.11
- Eight month as a G.S.A
- At Ginger Hotel Mumbai Thane
Duty operation trainee
Madhubhan Resort & Spa
2013.09 - 2014.09
- One year as Duty operation trainee at Madhuban Resort & Spa
Education
10TH STD -
W.B.S.E
WEST BENGAL 2000.01 - 2006.04
12th STD -
W.B.C.H.S.E.
WEST BENGAL 2006.01 - 2008.04
Graduation -
VIDYASAGAR UNIVERSITY
WEST BENGAL 2008.01 - 2012.04
High School Diploma -
Frankfinn Air Hostess Training Institute
Kolkata, India 2012.02 - 2013.01
Skills
Hard working
Good Team Player
Strong sense of responsibility
Ability to work quickly and accurately
Willingness to learn
Linguistic Abilities
- English
- Hindi
- Bengali
Personal Information
- Passport Number: N5812643
- Passport Date Of Issue: 01/11/16
- Passport Expiry Date: 01/10/26
- Father's Name: Bimalendu Singha
- Date of Birth: 11/15/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Mother Name
Parvati Singha
Disclaimer
All the information provided by me in this resume is correct and I have not knowingly omitted any related information, which would have a bearing on my employment with you.
Software
Timeline
Ground Staff Member
Air India Sats Airport services pvt.ltd
2016.07 - Current
G.S.A.
Ginger Hotel Mumbai Thane
2015.02 - 2015.11
Duty operation trainee
Madhubhan Resort & Spa
2013.09 - 2014.09
High School Diploma -
Frankfinn Air Hostess Training Institute
2012.02 - 2013.01
Graduation -
VIDYASAGAR UNIVERSITY
2008.01 - 2012.04
12th STD -
W.B.C.H.S.E.
2006.01 - 2008.04
10TH STD -
W.B.S.E
2000.01 - 2006.04