Summary
Work History
Education
Skills
Timeline
Sanyukta Ganage

Sanyukta Ganage

Client Servicing- Account Manager
Mumbai

Summary

Extensive experience in customer service. Highly organized professional establishes relationships with clients & internal team members. Stays calm under pressure. Hands on Digital & Mainline of the Advertising. Excellent interpersonal and time management skills.

Work History

Account Manager

Changing Tree
Mumbai
02.2023 - 09.2023
  • First Digital experience as I worked on TataNeu App for 7 months.
  • Got a chance to work with Croma, AirAsia, & the chain of Tata Hotels (Taj, Ginger, Epicure, IHCL)
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.

Account Manager Supervisor

Quotient Communications
Mumbai
09.2022 - 12.2022
  • Along with team management have worked on Croma, Reliance, Byjus, McCain, Reynolds pen, Marico & Morton.
  • Know about the packaging in detail.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Executive - Client Servicing

Publicis India
Mumbai
09.2022 - 12.2022
  • In these 3 months I have managed to Handle brands like Times Network, Kalpataru Residential & Kalpataru - Korum mall (Commercial)
  • Worked on professional skills of how to take brief & to de-brief the same.
  • Attended meetings with clients & helped them for future projects.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

Client Service Executive

Hyphen Communications
Mumbai
07.2019 - 12.2021
  • In these 2 years I have managed to Handle brands like Kalpataru, Bombay Realty, Raymond floor safe+, Star TV, Raheja, Lux cozi, IBC (Independence Brewing Company) & Solitaire- MTM.
  • Developed new client relationships.
  • Identified business challenges and presented solutions to challenges.
  • Attended shoots for TVC & statics.
  • Communicated with clients regarding account services, statements, and balances.
  • Continually maintained and improved company's reputation and positive image in markets served.

Client Service Executive Internship

Publicis India
Mumbai
11.2018 - 04.2019
  • In the tenure of 5 months as a Client Service Executive at Publicis India I have worked on Citi Cards & Citi Bank.
  • Worked on Competition analysis to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Communicated with clients regarding account services, statements, and balances.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Client Service Executive Internship

Golden Mean
Mumbai
05.2018 - 09.2018
  • In the tenure of 4 months as a Client Service Executive I have managed to understand brand's basic requirements & have hands on experience on Cipla, Sun Pharma, Precise Conchem & Insync.
  • Developed and maintained existing client relationship.

Education

Master of Arts - Public Relations, Advertising, And Applied Communication

Mumbai University, Mumbai, India
06.2013 - 10.2017

Skills

Brand Management

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Timeline

Account Manager - Changing Tree
02.2023 - 09.2023
Account Manager Supervisor - Quotient Communications
09.2022 - 12.2022
Executive - Client Servicing - Publicis India
09.2022 - 12.2022
Client Service Executive - Hyphen Communications
07.2019 - 12.2021
Client Service Executive Internship - Publicis India
11.2018 - 04.2019
Client Service Executive Internship - Golden Mean
05.2018 - 09.2018
Mumbai University - Master of Arts, Public Relations, Advertising, And Applied Communication
06.2013 - 10.2017

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Sanyukta GanageClient Servicing- Account Manager