Sapan Chaudhary

• New Site handover end to end project related to IT.
• Providing L3/L4 Support to network across PAN India sites.
• Lead NOC Admin and proper monitoring of NOC.
• Providing guidance for problems and questions.
• Participating in business meetings and tech events.
• All IT-Infra passive work accountability related to upcoming sites/projects.
• Enhancement in automation of system readiness, and other configuration over network devices.
• Ensuring awareness of Team processes and management updates among all shifts.
• Maintained adequate staffing to meet objectives within budget.
• Supporting Shift Leads in management coordination of shift works where necessary.
• Incident and change management for all network and security related issues.
• Maintaining all IT-Infra related activity i.e. troubleshooting, new set-up etc. at PAN India sites.
• Handling more than 500 sites.
• Manages day-to-day service delivery of team members to ensure all action plans, goals, and objectives are completed in timely manner, with high quality, and within acceptable financial parameters.
• Responsible for managing 24x7 support schedule.
• Here I am working on switching ring topology to avoid latency. Cisco 9300, 9200, 3560,SG-300/350 devices.
• Directed cross-functional teams in developing innovative solutions to complex problems.
• Wireless network set-up, Cisco Meraki and Unifi APs along with cloud key.
• Responsible for configuration of SonicWALL firewalls- Creation of rules, NAT, IPsec VPN configuration, Failover configuration, security contexts, Clustering.

• Full knowledge of the business and architecture of the network.
• Manage the installation of data communication lines, networking and security equipment
• Ensure Network Operations notification and escalation procedures are accurately followed
• Accountable for the support, installation, maintenance of:

I. Switches routers and firewalls

II. Cisco ASA, Routers and Switches.

III. Bluecoat, Checkpoint, Riverbed.

• Provided the tech support towards Juniper SRX.
• Providing 24x7 supports to Customer, with maximum uptime.
• Performed troubleshooting for Juniper, Cisco, and Network Security.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Troubleshot complex multi-vendor network service provider issues.
• Conducted scheduled maintenance during non-peak hours for uninterrupted service.
• Monitored system performance to promote network speed, availability and reliability.
• Educated and trained personnel on new technologies.