Sapana Jha

Chat and Email Associate

TTEC (Currently working)

02/2022

Currently working as "Chat and Email Associate"

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Worked in Pramata Knowledge Solution ( From August 2020 - July 2021)

As Data Associate with 1 year of experience in interpreting and analyzing data in order to drive successful business solutions. Excellent understanding of business analytics tools for effective analysis of data. To make the customer’s RAW data into a meaningful and actionable data I am using different types of Analytical skill, it includes different types of skill in MS Excel, like Fuzzy look up. Creating the dataset by using types of mapping process like reviewing the documents provided by the client at EPHESOFT (app used to review the documents provided by the clients), Then Moving to the deep analysis of the documents at Self Introduced Platform (Prepared by the organization itself to keep legal data’s of clients Secured) and then Creating visually impactful Report in Excel and Tableau for data reporting. I was working in digitization project. According to data provided by the client, I have to analyze the data and categorized them and then provide them to the executer. With all the skills of excel I have to do QA of all the data after review process. Working closely with TL, and minimize lots of task by using different types of analytical skills.

MANUAL TESTING – (After 7 months I started my hands-on manual testing) Experience in Smoke Testing, Functional Testing(regression testing,sanity testing). Understanding the Business Requirements and functionality of the system. Prepare and Execution of test cases as per requirement. Involved in preparing the traceability matrix. Preparing Defect Report and assigning the defects to developer. Involved in System and Functional testing. Mapping functional requirements with test cases. Retesting the cases where defect has been raised. Attended daily scrum and weekly review meetings as a part of agile methodology.

• Pramata Knowledge Solutions Pvt. Ltd., Data Associate, 08/01/20, 07/01/21
• MET Technologies Pvt. Ltd., Customer Care Executive, 09/01/12, 09/01/16

• Title: Data Associate
• Date of Birth: 03/10/91
• Gender: Female
• Nationality: Indian