VASANTH KUMAR
Chennai
Summary
Skilled professional successful at developing, managing and maintaining technology-based business systems. Well-organized team player with high-level analytical skills and history of motivating leadership. Hardworking and proactive executive with several-year record of industry success. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
11
11
years of professional experience
Work History
Chat Support Executive
Sutherlandglobal services
Chennai
07.2022 - Current
- Identified potential problems and suggested solutions to customers.
- Managed multiple chats simultaneously while maintaining accuracy in responses.
- Built strong relationships with customers by providing excellent customer service.
Acer Community Supervisor
Sutherland Global services
Chennai
12.2021 - Current
- Advised senior leadership on matters pertaining to community outreach initiatives.
- Conducted research on current trends in the field of community relations.
- Provided guidance and support to staff members working on assigned tasks.
MIS Executive
Sutherlandglobal services
Chennai
07.2021 - Current
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Created tables, pivot reports, and charts for information tracking purposes.
IT Help Desk - ACER
Sutherlandglobal services
Chennai
06.2018 - 08.2021
- Provided helpdesk services to end-users with varying levels of technical expertise for ACER laptop and desktops.
- Performed system backups on a regular basis to ensure data integrity.
Data Scrubbing
Sutherlandglobal services
Chennai
01.2016 - 05.2018
- Assisted in identifying opportunities for improving data collection and analysis processes.
- Reviewed and updated existing policies and procedures related to package data management.
- Tracked revisions in process documentation and synchronized databases accordingly.
Customer Support Executive For INTUIT
Sutherlandglobal services
Chennai
09.2013 - 11.2015
- Promoted additional products or services to meet customers
- Resolved customer complaints professionally and efficiently.
- Answered customer inquiries via phone, email, and chat.
Education
B.Tech - Information Technology
Kendriya Vidyalaya
Chennai, TN03-2008
Skills
- Sales proficiency
- Client Relationship Building
- MS Excel
- Training programs
- Training and coaching
- Staff Scheduling
- Customer Service
- Data Entry
Affiliations
- High Ranked in Acer community
- Achieved clients incentives every year
- Motivated other employees to participate in Acer community
Timeline
Chat Support Executive
Sutherlandglobal services
07.2022 - Current
Acer Community Supervisor
Sutherland Global services
12.2021 - Current
MIS Executive
Sutherlandglobal services
07.2021 - Current
IT Help Desk - ACER
Sutherlandglobal services
06.2018 - 08.2021
Data Scrubbing
Sutherlandglobal services
01.2016 - 05.2018
Customer Support Executive For INTUIT
Sutherlandglobal services
09.2013 - 11.2015
B.Tech - Information Technology
Kendriya Vidyalaya
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