Sapna Arora
New Delhi,DL
Summary
Dynamic professional with a proven track record at Sant Nirankari Public School, excelling in operations management and customer-oriented strategies. Spearheaded innovative programs that enhanced employee loyalty and streamlined workflows, significantly improving operational efficiency. Adept in utilizing Adobe Creative Suite for web design, complemented by strong interpersonal skills to foster team collaboration.
Overview
9
9
years of professional experience
Work History
Admin-executive
Sant Nirankari Public School
New Delhi, India (Remote)
07.2017 - Current
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Web Designer
HR Software Solution Pvt Ltd.
New Delhi, India (Remote)
04.2016 - 01.2017
- Designed user-friendly website layouts enhancing visual appeal and functionality.
- Collaborated with developers to implement responsive design principles across multiple platforms.
- Utilized Adobe Creative Suite for creating engaging graphics and web elements.
- Conducted usability testing to identify areas for improvement in web interfaces.
- Configured templates for clients to easily customize.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Enhanced functionality and appearance of website and repaired functionality issues.
Education
Bachelor of Commerce -
University of Delhi (SOL)
South CampusHigh School Diploma -
NIOS
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Administrative skills
- Team player
- Motivation
- Workflow planning
- Operations oversight
Languages
Hindi
Timeline
Admin-executive
Sant Nirankari Public School
07.2017 - Current
Web Designer
HR Software Solution Pvt Ltd.
04.2016 - 01.2017
Bachelor of Commerce -
University of Delhi (SOL)
High School Diploma -
NIOS