SAPNA BHATT

Key Responsibilities & Experience:

• Managed cash flow tracking and forecasting, contributing to accurate financial planning and timely decision-making.
• Regularly conducted cash application and allocation by ensuring policy premiums and customer payments were properly recorded and reconciled.
• Worked closely with internal teams to monitor credit insurance requirements and follow up on overdue collections, maintaining healthy receivables.
• Assisted in order approvals and ensured compliance with company policies and financial controls.
• Maintained detailed reports for monthly financial activities, including reconciliation statements and MIS reports.
• Ensured timely communication with clients and stakeholders, demonstrating strong verbal and written communication skills in a customer-facing environment.
• Coordinated with cross-functional departments to support audit processes and documentation requirements.
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• Developed a solid understanding of financial products, insurance regulations, and back-office operations related to account management.

• Create and manage health plans (coverage, premiums, co-pays).
• Process claims submitted by doctors and hospitals.
• Pay providers for covered medical services
• Provide customer support for questions or appeals.
• Managed policy renewal processes and client communication.
• Analyzed insurance applications for accuracy and compliance.
• Coordinated with underwriters to expedite approval processes.
• Provided customer service support for inquiries, complaints, and returns.
• Handled incoming calls from customers regarding orders or other inquiries.
• Ensured compliance with company safety regulations at all times while on the job.

• Assisted clients with policy inquiries and claims processing.
• Collaborated with team to develop customer service improvement strategies.
• Analyzed insurance applications for accuracy and compliance.
• Conducted market research to support product development initiatives.
• Maintained detailed records of client interactions and transactions.