Sapna Dixit
Ahmedabad, IN
Summary
Insightful Application Support Engineer bringing 5+ years experience in troubleshooting software issues, executing database queries and resolving complex customer issues. Proficient in data visualization, statistical analysis and database querying to deliver compelling business value to clients & successfully execute projects.
Overview
6
6
years of professional experience
Work History
Technical Analyst
eClinicalworks India Pvt. Ltd.
Ahmedabad, IN
04.2021 - Current
- Analyzing issues and resolving problems through root cause analysis.
- Experience working with large datasets and resolving data management, integration and validation issues.
- Developed, implemented, tested, and documented stored procedures, functions, views, queries, indexes for optimal performance.
- Requesting and coordinating with developers to update them about any bugs using JIRA tool in the existing application
- Deal with US healthcare professionals over a call and email, performing troubleshooting techniques to identify and resolve issues.
Operations Support Engineer
Intellipro solutions private limited
Ahmedabad, IN
07.2018 - 04.2021
- Excellent written and verbal communication skills with ability to use it effectively and persuasively and able to respond professional to customers queries
- Collaborated with other IT teams to ensure successful deployment of new technologies and upgrades to existing systems.
- Create solutions to customer problems and provide sound recommendation to their queries. Manage queue with all tickets end to end working closely
- Trained junior members of the team on operational best practices and help with their doubts.
Education
Some College (No Degree) - B..Tech in Information Technology
Gujarat Technological University
Gandhinagar, IN07-2015
Data Science
Scaler School of Technology
Bengaluru, INSkills
- Troubleshooting and diagnostics
- Communication & Interpersonal
- Problem-solving abilities
- Analytical Thinking
- Python Programming
- Data Analysis
- Database Programming and SQL
- Data Visualization (Tableau, MS Excel)
- Exploratory Data Analysis(EDA)
- JIRA management
Timeline
Technical Analyst
eClinicalworks India Pvt. Ltd.
04.2021 - Current
Operations Support Engineer
Intellipro solutions private limited
07.2018 - 04.2021
Some College (No Degree) - B..Tech in Information Technology
Gujarat Technological University
Data Science
Scaler School of Technology
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