Ms Word, Excel, Social Media
SAPNA GOTAMI
JALANDHAR
Summary
Hardworking and driven sales management professional equipped to revitalise sales operations and align procedures to maximise profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading teams. I am keen to work in a nurturing organisation where I can excel and thrive.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales Manager
Club Destinasia Pvt Limited
Zirakpur
08.2022 - 12.2022
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Club Ambassador
GMS Consultants Pvt Ltd For Hyatt Hotels
Chandigarh
12.2022 - 03.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Used key sales tactics to grow membership sales.
- Surpassed monthly sales goals through innovative sales techniques.
- Helped sales team complete sales and finalize process.
- Developed sales strategy to meet established sales objectives.
- Used Software to document sales activities and sales pipelines.
- Developed and presented sales strategies to increase target market sales.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
Relationship Manager
Club Mahindra
Jalandhar
05.2019 - 07.2021
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Counsellor and Filling Officer
Easy Visa Immigration
Jalandhar
05.2018 - 03.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
Bachelor Of Arts, English - Graduation
Kanya Maha Vidhyalaya College
Guru Nanak Dev University, Punjab12th Standard - Punjab School Education Board
Kanya Maha Vidhyalaya College
PunjabSkills
Customer Handling
Staff Management
Sales Reporting
Sales Tracking
Sales Planning
Market Research
Database Management
Sales process
Goal Setting
Positive and upbeat
Social Media Savvy
Decisive
Sales expertise
Accomplishments
- Miss Jalandhar 2017 top five contestant award.
- GNDU University youth festival contestant in Singing.
- Litmania 2017, Appreciation Award for theatre play. Literature festival 2018 held in HMV college runner up.
- Appreciation certificate for ‘Step up Tendulkar’ December 2019 Club Mahindra event
Personal Information
- Date of Birth: 03/07/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Roles And Responsibilities
- Responsible for assigned monthly sales targets.
- Goal setting for Centres month on month, maintaining relationship with target customers, customer service, ensuring their holiday experience was positive. Working on referrals from existing clients.
- Establishing a healthy relationship with members. Effectively handling and guiding clients to make sure they maximise their membership benefits.
- Following up for pending payments.
- Maintaining cordial communication with staff members and clients.
Personal Qualifications
- BA Honours English, 62%, 2015-2018
- 12TH, 89%, 2015
- 10TH, 67%, 2013
Disclaimer
I hereby declare that all the information given above is correct according to the best of my knowledge and belief.
Software
Interests
Travelling
Reading business books and magazines for example Forbes India
Socialising
Fashion and photography
Timeline
Club Ambassador
GMS Consultants Pvt Ltd For Hyatt Hotels
12.2022 - 03.2024
Sales Manager
Club Destinasia Pvt Limited
08.2022 - 12.2022
Relationship Manager
Club Mahindra
05.2019 - 07.2021
Counsellor and Filling Officer
Easy Visa Immigration
05.2018 - 03.2019
Bachelor Of Arts, English - Graduation
Kanya Maha Vidhyalaya College
12th Standard - Punjab School Education Board
Kanya Maha Vidhyalaya College