SAPTHAMI S
Bangalore
Summary
Order to Cash Operation Associate at Accenture with strong leadership skills and an analytical approach. Successfully reduced outstanding receivables, improved cash flow, and enhanced customer relationships. A highly adaptive team player, I excel in credit risk assessment.
Overview
10
10
years of professional experience
Work History
Order to Cash operation associate
Accenture
Bangalore
06.2024 - Current
- Downloading and analyzing customer AR aging reports using SAP and BI Launch Pad to proactively follow up with customers on overdue payments helped the team reduce the outstanding receivables and improve cash flow.
- Managed customer disputes, handled collection and billing disputes efficiently, facilitated resolution, and improved customer relationships and payment timelines.
- Credit Hold Release Management assessed credit risk and payment behavior to make informed decisions on releasing order holds, ensuring a balanced approach to risk and revenue.
- Conducted bad debt and provision analysis, evaluated accounts to identify potential bad debts, contributing to accurate financial forecasting and risk management.
- Performed month-end reporting, compiled and presented month-end reports to the Controller and the Regional Finance Director, highlighting key metrics and insights to support strategic decision-making.
- DTP preparation, prepared SOPs to standardize the process and reviewed them on a quarterly basis to ensure consistency and alignment with evolving requirements.
Customer Specialist
TECH MAHINDRA
06.2023 - 09.2023
- Served as a customer specialist in collections & Sales
- Successfully managed a team, ensuring efficient collection & Sales processes and meeting targets on daily basis
- Helped in audit requirements and MIS report
- Overall, I am well versed in managing personal loan collections & sales
Deputy Manager
KOTAK MAHINDRA BANK
01.2020 - 11.2021
- Served as Deputy Manager in consumer durable loans collections
- Handled collection activities related to consumer durable loans.
- Successfully managed a team, ensuring efficient collection processes and meeting targets
- Implemented effective strategies to minimize delinquencies
- Have experience in monthly MIS reports
- Helped in audit requirements
- Customer ageing wise reports preparation
- Handled 3 Agencies with the workforce of more than 35 employees
Customer Service Representative
STANDARD CHARTERED BANK
10.2016 - 01.2020
- Experience in customer service, credit cards and loan collections
- Handled customer inquiries & issues related to credit cards & loans
- Provided exceptional customer service, resolving payment discrepancies, and offering suitable repayment options
Customer Specialist
HDB FINANCIAL SERVICES
Bangalore
06.2015 - 06.2016
- Worked as a customer specialist for the collections
- Worked as a customer supporter and advisor
- Worked in domestic banking customer service, specializing in personal loan sales & collections
- Gained valuable experience in assisting customers with their personal loan accounts
- Developed a strong understanding of the collection & sales process and the importance of maintaining customer relationships.
- Providing excellent customer service, resolving payment-related issues, and offering suitable repayment solutions.
- For the non-traceable customers, Collecting the information from different tools to achieve the target
Education
B. Com -
GFGC college
Koppa, Chikkamagalur01.2014
Skills
- strong leadership skills
- Highly adaptive
- Analytical approach
- Efficient and quick learner
- Team player and individual contributor
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge & belief.
Timeline
Order to Cash operation associate
Accenture
06.2024 - Current
Customer Specialist
TECH MAHINDRA
06.2023 - 09.2023
Deputy Manager
KOTAK MAHINDRA BANK
01.2020 - 11.2021
Customer Service Representative
STANDARD CHARTERED BANK
10.2016 - 01.2020
Customer Specialist
HDB FINANCIAL SERVICES
06.2015 - 06.2016
B. Com -
GFGC college
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