SARA ABDUL WAJID

- Onboarded new customers, particularly lighthouse and enterprise customers, onto company's products and services. Onboarded customers such as Ippen Digital, NZZ, Sweatcoin, Nestle Peru, Starbucks India, Seera Almosafer, Jazeera Airways and many more.

- Coordinated with cross-functional teams to gather customer requirements and develop customised solutions.

- Conducted training sessions and workshops to educate clients on product functionalities and best practices.

- Serve as primary point of contact for customers, addressing inquiries and resolving issues promptly.

- Fostered strong client relationships to ensure customer satisfaction and retention. NPS coverage of 4.7/5 on average.

- Collaborated with Sales and Customer Success teams to identify upselling and cross-selling opportunities.

- Developed and maintained documentation related to onboarding process and product configurations.

- Identified areas for process improvement and contribute to development of onboarding best practices.

- Monitored customer success metrics and provide insights to improve overall onboarding experience.

- Ensured successful and timely implementation of projects while adhering to project timelines.

- Stayed updated with industry trends and new product features to enhance customer onboarding processes.

• 2+ years of experience as iOS Integration Solutions Engineer
• Understanding complex Integration requirements to solve customer business problems
• Worked on customer issues via Support tickets and helped customer resolve issues when integrating SDK in iOS platform and hybrid SDKs
• Technical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.
• Provided technical consultation to companies integrating with B2B business
• Troubleshoot, investigated and resolved customer issues via various support channels like calls, Zendesk tickets, and emails.
• Closely worked with iOS Engineering team on debugging issues, understand new features or release pipeline, worked on individual tasks provided by engineering tech leads
• Helped Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their iOS applications seamlessly without any issue after understanding their use cases
• Great communication, interpersonal skills and team player
• Hunger for resolving customer issues and provide best class technical guidance and support for integration issues or queries
• Always willing to learn new frameworks and stay up to date with recent releases made across different technologies.

• 3+ years experience in iOS application development.
• Solid understanding of object oriented programming and protocol oriented programming.
• Sound knowledge of data structures and design patterns.
• Proficient in Swift programming.
• Knowledge about development, testing and distribution of app on AppStore.
• Good understanding of Apple’s design principles and interface guidelines.
• Have published 5 apps to the app store (Property Guru, OLO, Capital First Sales One, Maqslaa, TomBox)
• Worked in Agile development methodology.
• Hands on experience on React-Native hybrid app development.

GPA: 56.35