Sara Abdul Wajid
Bangalore
Summary
Senior Implementation Manager with over 9 years of experience in SaaS enterprise onboarding and integration across global markets. Demonstrated success in managing high-impact projects and facilitating client workshops to deliver scalable solutions. Seeking to transition into a Technical Lead or Solutions Architect role to enhance strategic contributions.
Overview
9
9
years of professional experience
Work History
Senior Implementation Manager
MoEngage
Bangalore
09.2021 - Current
- Onboarded enterprise clients including Panasonic, Cala Homes, SVT, NZZ, Jazeera Airways, and Starbucks India with an NPS of 4.8/5
- Led onsite client workshops across Switzerland, Germany, and Sweden, increasing adoption by 90%
- Mentored Implementation Managers, reducing onboarding ramp-up time by 30%
- Designed integration solutions using JINJA, API workflows, and CRM migration strategies
- Partnered with cross-functional teams to tailor solutions and enhance product fit
Lead iOS Integration Engineer
MoEngage
Bangalore
04.2019 - 09.2021
- Solved complex iOS SDK integration issues across global regions
- Liaised with Sales and CS teams to streamline integration and issue resolution
- Promoted for consistent delivery and autonomy in managing SDK support
- Received Spot Award for exceptional performance in ticket handling
- Supported React Native integration frameworks and technical documentation
Software Engineer
TechJini (Datamatics)
Bangalore
08.2016 - 03.2019
- Developed and published 5 iOS apps: Property Guru, OLO, Capital First Sales One, Maqslaa, TomBox
- Experience in full app lifecycle: development, testing, and App Store release
- Strong foundation in Swift, OOP, and Apple's design standards
- Collaborated with QA and Product teams for issue resolution and release readiness
Education
Bachelor of Computer Science Engineering -
Mangalore Institute of Technology And Engineering
Mangalore03-2019
Skills
- MoEngage SDK and API integrations
- Webhooks and CRM mapping
- Swift and Python programming
- HTML/CSS and JINJA development
- Postman for API testing
- Jira and Confluence management
- Slack communication
- Zendesk support
- Rocketlane project management
- App Store Connect optimization
- Enterprise onboarding strategies
- Pre-sales support techniques
Achievements Recognition
- 4× Rockstar Award Winner - MoEngage (Q1 & Q4 2022, Q3 2023, Q3 2025)
- Spot Award for resolving critical SDK issues
- Promoted for exceptional technical contribution in integration engineering
- Reduced onboarding cycle by 20% for enterprise clients
- Recognized for mentoring and internal process enablement
Client Engagements Workshops
- Switzerland - NZZ
- Sweden - SVT, Natural Cycles
- Germany - Panasonic
Languages
- English, Fluent
- Kannada, Native
- Hindi, Native
- Urdu, Native
Timeline
Senior Implementation Manager
MoEngage
09.2021 - Current
Lead iOS Integration Engineer
MoEngage
04.2019 - 09.2021
Software Engineer
TechJini (Datamatics)
08.2016 - 03.2019
Bachelor of Computer Science Engineering -
Mangalore Institute of Technology And Engineering
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