Saranjeet Kaur Hanjra

• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Defined and implemented quality initiatives to reduce risk.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Consulted manuals and process documents to investigate malfunctions.
• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Monitored KPIs to proactively address bottlenecks and quality issues.
• Analyzed quality and performance data to support operational decision-making.
• Implemented test scripts and recorded results.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.

• Handled external communications with media and public relations professionals.
• Negotiated rates with media sales companies.
• Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
• Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.

• Increased brand awareness through creation of innovative print and digital productions for major publications.
• Discussed marketing goals with clients to identify needs and articulate details to marketing team.
• Collected information about kinds of audiences targeted by different media and approximate size each group.
• Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.

Performed the Ratio Analysis on the company's balance sheet to determine the company's performance in the past years.