Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Profiles - Summary
Personality Traits
Personal Information
Hobbies and Interests
Timeline
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Gaurav Dubey

Hyderabad

Summary

Goal oriented and and result-driven individual with five years of experience as a Quality Analyst. Highly motivated and self-starter seeking a position that will enhance my experience and allow me to utilize my excellent interpersonal skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Analyst

Accenture Solutions Pvt. Ltd
10.2018 - Current
  • Creating business case and project charter
  • Working with the leadership team in building and implementing strategies on operations
  • Supervising a team of approx 30 employees to ensure adherence to the norms, production & quality standards, deadlines, and career counselor
  • Develop, maintain, trend and reports of team key Performers
  • Responsible for day to day functioning / administrative work including production, HC/floor management
  • Acting as the link and subject matter expert between clients and operations in all project phases from feasibility analysis through client delivery
  • Actively participated in Weekly / Monthly / Quarterly business review conducted by the client, talking about the aspects and requirements
  • Worked in pilot projects (Account Appeal, Flagged comments, Flagged videos, and other sensitive workflows) with creating the SOP's for the smooth quality management
  • Supported and developed pilot batches of cross-site, such as Kuala Lumpur, Lisbon, and Austin sites.
  • Supported the management in analyzing the deep level analysis of the errors made by the team and ensuring there will be no repetition of the same by the help of root cause analysis.
  • Managed the training over more than 30 batches (700+ people) and making sure the team will pass the client certification in accordance to meet the quality and productivity targets
  • Actively participated in the Global calibration with the teams of San Jose, Austin, and Dublin to create the unique Quality Framework and facilitate the feedback forum for all the admins.
  • Handled Google incubation projects for policy enforcement, namely Account Appeals, Staged Incubation, and Policy Developer.
  • Appreciations from client for putting in additional efforts and project success.
  • Rewarded persistently for Best Quarter Performance.
  • Awarded Star of Business Award by Accenture central leadership.

Career Development Officer

Jaro Educations
Hyderabad
03.2018 - 10.2018
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Carried out day-day-day duties accurately and efficiently
  • Offered friendly and efficient service to all customers, handled challenging situations with ease sales Management
  • Organizing and managing sales campaigns across Hyderabad
  • Lead generation through prospective client drilling developed team communications and information for meetings
  • Explaining the customer about the Pro's & Con's of the course and delivering a detailed presentation
  • Financial management and Loan Allocation from different Financial institutions

Education

BBA - Marketing

Ethames Degree College
09.2024

St Mary's Junior College

All Saints High School

Skills

  • 7 QC Tools
  • Control Charts
  • Pareto Chart
  • Fish Bone Diagram
  • Histogram
  • Stratification
  • MS Excel
  • MS Power Point
  • Google Sheets
  • Good conceptual and analytical skills
  • Problem-solving abilities
  • People Management Skills
  • Process Improvement & Innovation
  • System Implementation
  • Mentoring & Motivation
  • Building Team Relations
  • Team Management
  • Regular Feedback to the admins
  • Planning and Time Management

Certification

  • Customer Wow Experience Course
  • Technology Quotient - Beginner level

Accomplishments

  • Appreciations from client for putting additional efforts and project success.
  • Rewarded persistently for Best Quarter Performance.
  • Awarded Star of Business of Award by Accenture central leadership.
  • Elected as president for street cause (Ngo) by Hyderabad youth association (HYA) (2016-2018).
  • Awarded with certificate of excellence from center of united nations towards WHS examination.

Profiles - Summary

Goal oriented and result-driven individual with five years of experience as a Team Lead. Highly motivated and self-starter seeking a position that will enhance my experience and allow me to utilize my excellent interpersonal skills.

Personality Traits

  • Communicative
  • Detail Oriented
  • Quick Learner
  • Smart worker
  • Adaptive
  • Creativity
  • Organized

Personal Information

Date of Birth: 03/26/98

Hobbies and Interests

  • Technology
  • Travelling & Exploring
  • Art & Craft
  • Snooker

Timeline

Quality Analyst

Accenture Solutions Pvt. Ltd
10.2018 - Current

Career Development Officer

Jaro Educations
03.2018 - 10.2018

BBA - Marketing

Ethames Degree College

St Mary's Junior College

All Saints High School

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Gaurav Dubey