Saranya Selvaraj

• Handling internal staffing for India Business, collaborating with project managers, team leads, and stakeholders to understand resource requirements for various projects or initiatives.
• Handling over a 2-member team
• Bench management and placing resources to different projects based on their skill set.
• Demand forecasting – work closely with stakeholders to determine the quarterly demand forecasting.
• Interaction with the Business manager to understand the business need & status update.
• Stakeholder management, Problem solving and conflict management – Resolve staffing conflicts to satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners.
• Handling L2 escalations from Client and Business.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Enhanced customer satisfaction with timely and accurate issue resolution.

• Responsible for all workforce management activities of group of large high growth accounts or verticals/cluster.
• Succession planning and Talent Refresh in accounts/vertical/cluster responsible for Managing good stakeholder relationship through stakeholder management communication and meeting of deadlines
• Being primary Point of Contact for Vertical Heads and first level escalation point for Business Stakeholders Assist with planning and forecasting of talent requirements in verticals
• Partnering with Business Stakeholders & Business Finance for Vertical/Account level planning activities
• Work with Training Team and Talent Pool management Team to come up with Up skilling and Cross skilling plan for accounts
• Plan and assist in talent availability assurance processes
• Ensure compliance to processes and SLAs set
• Maintain records and reports
• Creating dashboards and conducting sourcing meetings and other account related activities
• Plan skilling and training for forecasted requirements.

• Talent Supply Chain (TSC) management is to meet human capital needs of the company to ensure uninterrupted operation and delivery based on the demand, to supply talents and ensure seamless project delivery for clients and to meet the organizational strategic objectives.

• Owns the organizational governance processes meeting the Employee assignment criteria such as Resource Assignment, Resource movement into Business units and all revenue acceleration programs for operational excellence through central team which is regulated by Shared Services is the key.

• Resource management: To maintain Health parameters like Unbilled /Utilization, SO cleanliness. To manage releases through internal portal and rotate them for internal needs and release them to CDP if not required. Publish urgent requirements in Hot jobs and Wings mailers

. • Staffing Delivery: To staff BU's internal requirements within stipulated deadlines through various avenues like Aspire, CDP/PDP, Internal pool, Transfer aspirants, swaps/ tradeoffs with other vertical WFMs. To interface regularly with TAG team and ensure healthy pipeline through regular panel participation for weekend drives, initiate special weekday drives to address critical requirements etc. To sync up with Business teams frequently to understand their staffing needs and attain heads up for future ramp ups and ramp downs for workforce forecasting and formulate appropriate staffing plans.

• Transitioning process from core WFM's and integrating the same into WFM SS team.

• Circulating Monthly Dashboard to Global Work Force Managers.

• Preparing & Circulating Monthly Metrics for individual Business Unit publishing to each Business Units

• Understanding the business requirements from Business Related Document, Tech Spec Documents shared by the Core team and stakeholders.
• Approver for all the offshore bench transactions.
• Review and manage the audit for offshore bench movements and verify it is in alignment with the TMP tool.
• Manage sensitive information including but not limited to allocation, personal information, and organizational structural redesigns.
• Create and provide audit weekly status, dashboard to maintain quality.
• Create and maintain process documentation including how-to guides, process maps & SOP.
• SPOC for Unassigned Mitigation process that identifies the entire associate future Project expiry to minimize the associate being UN assigned.

• Engaged in a process called Cost only projects that identifies all the associates Utilization to minimize the project cost.

• Handled more than 1000k transactions & 50k approvals per year.

• Develop reports to assist managers, HR Team and Functional Groups in managing their workforce.

• Identify and ensure effective actions are taken to deliver mails so that the process flow are not affected.

• Manage inventory and handle process planning to ensure no backlog & SLA miss

• Create and provide audit weekly status to maintain quality.

• Handled associates, allocation, department transfer, billability of the associates once they move to new project.

• Maintain daily and weekly work plan status.