Saraswathi Murali
Chennai
Summary
Dynamic senior executive with a proven track record in leadership, driving process improvements, and enhancing operational efficiency. Expertise in coordinating cross-functional teams to achieve strategic business outcomes. Results-oriented professional with extensive experience in analyzing business performance and implementing technology solutions. Known for fostering collaboration and resolving complex issues, delivering measurable improvements in operational processes.
Overview
15
15
years of professional experience
Work History
Senior Executive
Inchcape Shipping Services
Chennai
12.2022 - Current
- Coordinated cross-functional teams to streamline processes and improve efficiencies in the Middle East and Africa region.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Processing invoices with 3-way (PO, Inv, Delivery note) / 2-way (Inv, Delivery Note) match.
Quality check on invoices and FDAs processed by the team before submitting to the customer. - Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Preparation of dashboards and minutes of meetings (MOM) for monthly cluster calls, facilitating discussions on regional issues and queries to enhance process updates.
Senior Analyst
DXC Technology
Chennai
06.2011 - 04.2018
- Day-to-day tasks included managing the AP (Accounts Payable) and intercompany (IC) invoice process, as well as vendor query management.
- Monitoring and reporting team performance, QC, and CAPA to our stakeholders on a monthly basis.
- Escalation Control.
- Constant collaboration with the client.
- Implemented process improvements to enhance data accuracy and workflow efficiency.
- Identified needs of customers promptly and efficiently.
- Responsible for identifying operational issues and providing solutions by performing RCA.
Process Associate
Infosys BPM Limited
Bangalore
04.2010 - 05.2011
- Managed daily operations credit card approval process and ensured adherence to process workflows.
- Collaborated with teams to improve service delivery and efficiency.
- Documented standard operating procedures like examined and verified customer's credit card records
- Monitored performance metrics to measure process effectiveness.
- Supported quality assurance initiatives by conducting regular audits.
Education
Bachelor of Arts - General Studies
PKG Hr. Sec School
Chennai03-2010
Skills
- Invoice processing
- Quality control
- Team coordination
- Cross-functional collaboration
- Accounts payable
- Data analysis
- Problem Solving
- Strong Communication
- People Skills
- Operate Swiftly
Accomplishments
- Awarded as best performer for the first quarter at Infosys
- Best performer for three successive years (2014, 2015, and 2017) at HP
- Recognized Value Proposition Award and Transformation Award in 2024 & 2025 at ISS.
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Senior Executive
Inchcape Shipping Services
12.2022 - Current
Senior Analyst
DXC Technology
06.2011 - 04.2018
Process Associate
Infosys BPM Limited
04.2010 - 05.2011
Bachelor of Arts - General Studies
PKG Hr. Sec School
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