Sarath M Nair
Bengaluru
Summary
A dedicated, focused, and hardworking professional with 6 years of experience in handling customer relations and coordinating various entities within the supply chain. Skilled in optimizing business operations to enhance efficiency and drive continuous improvements. Committed to identifying opportunities for streamlining processes and implementing solutions that contribute to the seamless continuity of business operations, ensuring sustained growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager- Intercity Operations
Porter
04.2023 - Current
- Vendor Management: Managed and optimized vendor relationships to ensure high service quality and cost-effective operations across multiple cities.
- Cost Analysis: Conducted thorough cost analysis, identifying opportunities for savings and driving operational efficiencies within the intercity logistics.
- Data-Driven Decision Making: Utilized data analytics to make informed decisions, improving efficiency and aligning operations with business objectives.
- Team Development: Led and developed a high-performing team, providing mentorship and training to boost productivity and performance.
- Process Enhancement: Identified and implemented process improvements, streamlining workflows and increasing operational efficiency.
- Operations Development: Contributed to the development of scalable operational strategies, improving service delivery and expanding market reach.
Business Development Manager- City Operations
Pristyn Care
07.2022 - 02.2023
- Business Development: Led and oversaw business development efforts, identifying new opportunities and driving operational growth.
- New Partnerships: Identified and onboarded new hospitals/clinics, expanding the business network and enhancing service offerings.
- Commercial Negotiations: Negotiated commercial agreements with hospitals and clinics to ensure favorable terms and sustainable partnerships.
- Relationship Management: Strengthened relationships with existing partners, hospital owners, and key stakeholders, fostering long-term collaboration.
- City-Level Operations Management: Oversaw day-to-day business operations at the city level, ensuring smooth execution and alignment with organizational goals.
- P&L Responsibility: Managed and made P&L-driven decisions for the cluster, optimizing financial performance and resource allocation.
- Regional Ownership: Took end-to-end ownership of the selected region, ensuring business growth, operational excellence, and strategic alignment.
Logistics Associate
Laundryheap
09.2021 - 07.2022
- Handling logistics operations for regions like, USA, Europe, Dubai, Abhudhabi, Kuwait, Qatar, Singapore.
- Live scouts monitoring and support.
- Optimizing delivery times and areas, helping scouts collect and deliver as efficiently as possible.
- Understanding of performance metrics to create analysis allowing to drive business results.
- Provide real time customer experience.
Sales Officer
Safexpress Private
12.2019 - 09.2021
- Customer Portfolio Management: Managed a diverse portfolio of credit and retail customers, ensuring business growth and operational efficiency.
- Business Enhancement: Drove business development initiatives to enhance the growth of each customer within the portfolio by identifying opportunities for expansion and operational improvements.
- Cross-Functional Coordination: Organized and coordinated with relevant associates and customers, ensuring seamless operations and consistent business continuity.
- Issue Resolution and Ownership: Analyzed and took full ownership of customer issues, ensuring timely follow-up and the implementation of effective solutions to drive customer satisfaction and operational success.
Education
MBA - Marketing, Logistics
Hindustan College of Arts And Science,Coimabtore
Coimbatore, India06-2019
BBA - Logistics And Supply Chain Management
Amrita School of Arts And Science
Mysore, India05-2017
Skills
Vendor Management
Team Development
Data Driven Decisions
Multitasking
Task Delegation
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Assistant Manager- Intercity Operations
Porter
04.2023 - Current
Business Development Manager- City Operations
Pristyn Care
07.2022 - 02.2023
Logistics Associate
Laundryheap
09.2021 - 07.2022
Sales Officer
Safexpress Private
12.2019 - 09.2021
MBA - Marketing, Logistics
Hindustan College of Arts And Science,Coimabtore
BBA - Logistics And Supply Chain Management
Amrita School of Arts And Science
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