Sarath P Raj
Business Operations
Bengaluru
Summary
Highly accomplished, multifaceted professional with extensive 11+ years of experience encompassing Business Operations, Sales Support, Business Support, Project Management, Data Analysis, Project Transition.
I am currently part of the Business Operations team for Accenture Operations in Growth Market (AAPAC) and his major role are as below
• Business operations lead for Middle East within AAPAC.
• Business operations lead for Africa within AAPAC.
Overview
12
12
years of professional experience
10
10
Certifications
1
1
Language
Work History
Business Operations Lead
Accenture Solutions Private Limited
Chennai
09.2017 - Current
- I am part of the Business Operations team handling Middle East and Africa markets for Accenture Operations
- The Business Operations team provide support to the Accenture Operations Leadership and team driving common processes across the areas to support the Profitable growth agenda
- Responsibilities:-
- Sales forecasting & Pipeline Management for all the projects running under Middle East & Africa
- Sales initiatives
- Geographical & Operating Unit Wise Growth Reviews
- Account Planning & Sales Interlock
- Weekly Forecasting Reports
- Applying FX adjustments in expectation values
- Automating the possible reports using excel VBA
- Connecting with the leadership and other teams and reporting on the sales progress
Functional Data Analytics Lead
Accenture Services Private Limited
Chennai
11.2013 - 09.2017
- Handling all sorts of Functional Data Analytics & project management related activities
- Responsibilities:
- Management Information System (MIS) Reports for Warranty Division, Supply Chain Management
- Planned, directed and controlled all MIS activities to meet the information requirements of our client and staff services
- Data Analysis for Aftermarket division
- Planning & Transitioning of new projects from Client end
- Preparing daily metrics, individual metrics and publish them on daily basis
- Presentations to internal & external stakeholders on a weekly and monthly basis
- Analyzing & Managing project risk
- Web data Analysis of Claims submitted by Ms
- SQL
- Prepared macros in SAP Business Warehouse database to extract reports on daily basis, which saved huge amount of time in manual consolidation
- Project scheduling & controlling time management
- Implementing OPEX tools & documentations for all the projects within the Aftermarket division
- Responsible for all kinds of Visual Displays in team floor
- Projects:
- Several SAP based automations for the project (WQM, FR, Open DMR, One Touch etc)
- Warranty Analytics tool by using Ms
- SQL and SSIS linkage
- Travelled twice to Canada for project transitioning
- Implemented business excellence methodology for the new transitioned projects
- Implemented lean methodology-based utilization calculation format & template for the project
- Helped in implementation of 5S methodology across the floor
- Implementation in-charge of digitalization tool across the deal
- Achievements
- Received “Numer Uno” for Outstanding Performance during the months of Jan’14 & July’14
- Received “Addo Ignito Award” for collaboration & Knowledge Sharing
- Received “Good Samaritan Award” for Q3 FY15
- Received “Innovation guru Award” for Q1 FY17
Senior MIS Officer
Allsec Technologies
Chennai
11.2009 - 11.2013
- Handling MIS Reports for Europe, Americas and Asia-Pacific Region
- Responsibilities:
- Client reporting (Daily, Weekly and Monthly) and day-to-day interaction
- Internal Reporting for the Management by way of collating historical data and suggesting steps for improvement in the performance
- Analysis of Downtime, overtime and Production hours to reduce costs and improve productivity
- Responsible for analyzing trends and daily MIS to Track Leakages in the System
- Stakeholder Analysis and Management
- Reporting and database structuring for MIS function
- Billing & Invoice
- Responsible for Analyzing and adjusting staffing to maximize efficiency and SLA’s (Service Level Agreements)
- Identifying the opportunity to generate more revenue for the organization by augmenting overtime based on high call\contact volume.
Education
B-Tech - Mechanical Engineering
Kerala University, Mohandas College of Engineering and Technology
H.S.C - undefined
Fatima Convent Higher Secondary School
S.S.L.C - undefined
Fatima Convent Higher Secondary School
Skills
Working knowledge inSAP R/3Strong analytical skills; ability to analyze and interpret information in multiple view pointsProficient in Microsoft Office products, with sound knowledge in MS-ExcelProficient with all major computer operating systemsPersonal ProfileFather’s Name : Mr Rajappan JDate of Birth : 21st February, 1987Marital Status : SingleNationality : Indian
Accomplishments
- Capacity Plan for right sizing of campaigns
- Preparing process for critical MIS activities within team as per organization guidelines and make sure the team adhere to the process
- Analyzing, Updating and maintaining daily status of Agents Performance, Campaigns Performance, Performance Target, Performance Target Achieved, Performance Target Variance, Revenue Target, Revenue Target Achieved, Revenue Target Variance for all the Campaigns including some inbound & backend Campaigns
- Analyzing, Suggesting and implementing new methods to improve the Performance (agents, leads
- Etc), revenue and maximum utilization of seats based on Hourly Reports, Agents Performance Report, Campaign Performance Report, Client Specifications etc
- Automating the Daily Reports
- Interacts with client managers (On-site) to ensure business is carried out ‘as-usual’
Certification
Received “Outstanding Performance” during various transitions
Timeline
Business Operations Lead
Accenture Solutions Private Limited
09.2017 - Current
Functional Data Analytics Lead
Accenture Services Private Limited
11.2013 - 09.2017
Senior MIS Officer
Allsec Technologies
11.2009 - 11.2013
B-Tech - Mechanical Engineering
Kerala University, Mohandas College of Engineering and Technology
H.S.C - undefined
Fatima Convent Higher Secondary School
S.S.L.C - undefined
Fatima Convent Higher Secondary School