SAIF ALI

Business Operations Lead – Loyalty and Rewards Programs.| Royalty Solutions | Gifting Platforms - Digital/Physical.

• Leading full operations lifecycle along with the team
• Onboarding brands and managing API mappings, wallets, and catalog alignment
• Coordinating with vendors and tech teams for seamless API integrations
• Managing order fulfilment workflows, task assignments (order-wise & vertical-wise), and process setup from scratch
• Overseeing operational reporting, reconciliation, and credit payment tracking
• Ensuring smooth delivery of brand vouchers, gift cards, and platform-based redemptions
• Sole operational owner for ShakePe
• Resolved escalated customer inquiries in a timely manner.
• Reviewed and analyzed current operations to identify areas of improvement.
• Trained staff members on proper use of software applications related to their roles.
• Served as key corporate representative, liaising with multiple departments in support of operational excellence.

Results-driven professional with 3+ years of experience in Project Management, API Integration, and Merchant Onboarding across Pay-In and Pay-Out services. Proven ability to act as the primary point of contact for both new and existing clients, ensuring seamless communication, timely delivery, and high-quality support.

I have successfully collaborated with prestigious clients such as VpayQwik (Vijaya Bank), Inorbit Mall, Ebix (Southeast Asia), Victoria Money (Malawi), Paul Merchants, and Match Move, contributing across project management, technical support, and application development functions.

Key Expertise

• Digital Payment Middleware (MDEX 1 & 2.0):
  Expertise in onboarding multiple clients onto a unified digital payment middleware system offering services such as Domestic Money Transfer (DMT), Recharge, BBPS, Gift Cards, Bus/Cab/Hotel/Air bookings, AEPS, Lending, and Insurance services, integrated through advanced AI modules.
• Prepaid Card Management:
  Comprehensive understanding of back-office operations involved in the complete life cycle of prepaid cards — including product definition, card issuance & maintenance, online authorization, customer statements, interchange settlement, and risk management.
• UPI Services:
  Hands-on experience in Pay-In (UPI Collect), UPI Payouts, QR generation, and related UPI-based services commonly utilized in e-commerce products.