SarathKumar L

Having 5 years of experience in Enhancement and Production support in Banking domain. Extensive experience in SQL and basics of Unix. Experience in bug fixing, documenting new cases for team benefit and automated several procedures to minimize the human intervention and optimized codes for efficiency. Knowledge in ITIL methodologies. Adaptive to any new Technologies and ITIL processes. Hands on experience in UNIX, Oracle SQL. In addition, with production support, designing SQL based upon the client requirements. Having Good Knowledge in ETL Testing.

• Involved in Maintenance & Support for Applications related to Investment Banking.
• Resolving and fixing critical issues or queries raised by clients or users in Production environment.
• Handling Data Quality Checks before the data gets delivered to clients as it may lead to data quality breach which will impact BNP’s reputation and performance.
• Solving user queries based on the priority which is raised via Skype or Emails.
• Analysing Root cause analysis for critical issues and recommended solution using oracle and Unix.
• Involved in maintenance/Patching and purging related activities during weekend.
• Providing L2 level application support in 24x7 shift rosters.
• Solving problem tickets and application issues based on priority within Client’s SLA.
• Analyzing, fixing or escalating various incidents arising in production environment.
• Writing SQL queries for analyzing and fixing user’s issues.
• Keeping track of incidents, which includes creation, resolution of issues reported using Service Now Tool.
• Every week updating the status for open and closed issues (For any clarification).
• Providing implementation, application maintenance and enhancement support to the client with regard to the product / software post- application.
• Creation of daily and monthly reports for various applications. Proactively and independently working on resolving issues before they impact the client.

• BNP PARIBAS (contract from Infrasoft technologies), Chennai, 06/01/21, 07/14/23, IT Engineer
• ThincleSoft Technologies, Chennai, 04/01/18, 05/28/21, Junior Software Engineer
• Scientific Publishing Services (Non-IT), Chennai, 08/08/15, 03/16/18, Backend Support