SarathKumar L
Chennai
Summary
- Having 5 years of experience with various roles that includes L1,L2 App Support Engineer and System Analyst.
- Having experience in ITRS
- Good experience to write basic SQL queries.
- Understanding of ITIL (information technology infrastructure library) concepts including Incident, Problem and Change/Configuration Management.
- I have used iGATE's Supervision Layer to Monitor the Slots
- Resolving application related queries and issues based on the ticketing system (Jira and Service now).
- Bold Profile
Overview
8
8
years of professional experience
2
2
Languages
Work History
PRODUCTION SUPPORT ENGINEER
BNP PARIBAS (Banking Project)
06.2021 - 07.2023
- Involved in Maintenance & Support for Applications related to Investment Banking
- Providing L1 support for UNIX technologies and windows servers as an application and production support engineer
- Handling Data Quality Checks before the data gets delivered to clients as it may lead to data quality breach which will impact BNP's reputation and performance
- Solving user queries based on the priority which is raised via Skype or Emails
- Analysing Root cause analysis for critical issues and recommended solution using oracle and Unix
- Involved in maintenance/Patching and purging related activities during weekend.
JUNIOR SOFTWARE ENGINEER
ThincleSoft Technologies(Banking Project)
04.2018 - 05.2021
- Providing L2 level application support in 24x7 shift rosters
- Solving problem tickets and application issues based on priority within Client's SLA
- Analyzing, fixing or escalating various incidents arising in production SL environment
- Writing SQL queries for analyzing and fixing user's issues
- Keeping track of incidents, which includes creation, resolution of issues reported using Service Now Tool
- Every week updating the status for open and closed issues (For any clarification).
DATASET BACKEND SUPPORT
SPS
08.2015 - 03.2018
- Contributed to open-source projects, bolstering personal expertise while giving back to the developer community.
- Optimized code performance by implementing efficient algorithms and data structures.
- Automated repetitive tasks using custom scripts, enhancing productivity across the development team.
- Enhanced application scalability through the development of microservices architecture.
Education
B.S.C- CSC -
ST. Joseph's Arts & Science College, Kovoor, Chennai
Skills
Timeline
PRODUCTION SUPPORT ENGINEER
BNP PARIBAS (Banking Project)
06.2021 - 07.2023
JUNIOR SOFTWARE ENGINEER
ThincleSoft Technologies(Banking Project)
04.2018 - 05.2021
DATASET BACKEND SUPPORT
SPS
08.2015 - 03.2018
B.S.C- CSC -
ST. Joseph's Arts & Science College, Kovoor, Chennai
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