Saravanakumar M
Delivery Director
Chennai
Summary
Results-oriented IT Service Delivery Manager with 19 years in IT service management and digital transformation. Expertise in strategic planning, program management, and performance optimization. Led cross-functional teams to implement process improvements and enhance business value through automation and AI solutions. Experienced in managing end-to-end IT service operations, encompassing Incident, Problem, and Change Management, as well as Governance, Risk & Compliance.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Director Delivery
Photon
05.2024 - Current
- Managed AI-driven delivery portfolios by leading cross-functional teams that included project managers, delivery managers, solution architects, and technical experts to provide high-quality, business-centric client solutions.
- Implemented AI-enhanced project management tools with predictive analytics and automation to boost delivery efficiency, streamline resource allocation, minimize risks, and enable data-informed decision-making.
- - Managed complex project portfolios by overseeing budgets, forecasts, resource capacity, timelines, risks, dependencies, and delivery performance to achieve targeted business outcomes.
- Instituted delivery governance frameworks and PMO guidelines to ensure quality assurance and operational excellence across multiple programs.
- Established and strengthened executive-level client relationships through proactive stakeholder engagement and strategic business reviews.
- Instituted delivery governance frameworks and PMO guidelines to optimize operational excellence and maintain quality assurance throughout multiple program deliveries.
- - Implemented AI-enabled dashboards and KPI reporting systems to provide real-time visibility into project health, financial performance, and delivery progress, enhancing transparency and accountability.
- Established and enhanced executive-level client relationships via proactive stakeholder engagement, strategic business reviews, and robust advisory partnerships.
- Developed strategic initiatives that improved operational efficiency across multiple departments.
Service Delivery Manager
Cognizant Technologies Solutions
12.2009 - 05.2024
- Led technology projects for 14 years, ensuring high-quality outcomes across all phases. Guided team to enhance development processes and support models. Applied PMP and Six Sigma Green Belt methodologies to achieve improved project performance.
- Accomplished IT professional with competencies in change and incident management, problem resolution operations, data analytics, process optimization, business continuity frameworks, training initiatives, data center oversight, technical support strategies, process governance practices, compliance risk assessment alongside business service management.
- Streamlined IT and business processes to increase effectiveness and reliability. Conducted daily operations in problem resolution, incident management, change governance, risk assessment, and compliance monitoring. Worked closely with process teams to implement best practices. Engaged stakeholders through training sessions and clear communication strategies.
- Streamlined IT and business processes, focusing on effectiveness and reliability. Conducted daily operations in problem resolution, incident management, change governance, risk assessment, and compliance monitoring. Collaborated with process teams to implement best practices and engaged stakeholders through training sessions.
- Coordinated significant infrastructure project contracts to schedule and manage resources for timely delivery of major release within anticipated cost and quality benchmarks.
- Coordinated significant infrastructure project contracts to schedule and manage resources for timely delivery of major releases within anticipated cost and quality benchmarks.
Software Developer
Aadhiya infomedia solution pvt ltd
08.2007 - 12.2009
- Developed and maintained scalable web applications using .NET framework to enhance user experience and application reliability.
- Mentored junior developers to advance technical skills and promote effective knowledge sharing within the team.
- Collaborated with cross-functional teams to design software solutions aligned with client requirements and project goals.
- Mentored junior developers, fostering skill development and knowledge sharing within the team.
Education
B.Tech / B.E. - Computer Science and Engineering (CSE)
Anna University
Chennai, India01-2007
Skills
Service Delivery Management
Strategic planning
Strategies and goals
Timeline
Director Delivery
Photon
05.2024 - Current
Service Delivery Manager
Cognizant Technologies Solutions
12.2009 - 05.2024
Software Developer
Aadhiya infomedia solution pvt ltd
08.2007 - 12.2009
B.Tech / B.E. - Computer Science and Engineering (CSE)
Anna University