Saravanan Jayachandran
Chennai
Summary
Dedicated Customer Support Specialist with over 8 years of experience managing customer interactions across phone, email, chat, and social media platforms. Skilled in resolving technical issues, handling service requests, and providing personalized support across diverse industries including banking and hospitality. Recognized for excellent communication, problem-solving skills, and a customer-centric approach focused on delivering satisfaction and building long-term loyalty.
Overview
10
10
years of professional experience
Work History
Customer Support Executive
Magzter Digital Pvt. Ltd
Chennai
01.2021 - Current
- Delivered prompt and effective support to customers via email, phone, and chatbox.
- Diagnosed and resolved technical issues.
- Monitored and responded to customer inquiries on social media platforms.
- Managed and resolved customer concerns using the company’s CRM system.
Holiday Advisor
Teleperformance
Chennai
06.2019 - 10.2020
- Served as a Frontline Advisor at Mahindra Holidays and Resorts.
- Resolved customer queries and provided personalized holiday planning support.
Customer Relationship Officer
Bankbazaar.com
Chennai
07.2017 - 04.2019
- Sold credit cards and personal loans by understanding customer needs and recommending suitable banking products.
Customer Service Executive
MMC Infotech Services Pvt. Ltd
Chennai
06.2015 - 05.2017
- Conducted outbound calls for Standard Chartered Bank customers.
- Handled customer retention efforts to reduce churn.
- Performed CSAT (Customer Satisfaction) calls to gather feedback and improve service quality.
Education
Bachelor of Computer Applications - Computer Science
Ramakrishna Mission Vivekananda College
Chennai06-2015
Skills
- MS Office
- Client relationship management
- CRM software (eg, Salesforce, Zendesk, Freshdesk)
- Technical troubleshooting
- Upselling and cross-selling support
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
- Won numerous Spot Awards for consistently achieving special sales targets.
- Received awards for maintaining 90% quality in customer calls.
Timeline
Customer Support Executive
Magzter Digital Pvt. Ltd
01.2021 - Current
Holiday Advisor
Teleperformance
06.2019 - 10.2020
Customer Relationship Officer
Bankbazaar.com
07.2017 - 04.2019
Customer Service Executive
MMC Infotech Services Pvt. Ltd
06.2015 - 05.2017
Bachelor of Computer Applications - Computer Science
Ramakrishna Mission Vivekananda College