Playing Cricket
Hi, I’m
Saravanan Vengaiyan
Senior Solutions Engineer
Bengaluru
Summary
Motivated Senior Solutions Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
12
years of professional experience
5
years of post-secondary education
6
Certifications
2
Languages
Work History
SonicWall Technology Systems India Private LimitedBengaluru
Senior Solutions Engineer
09.2023 - Current
Job overview
- Proactive leader of technical discovery conversations to qualify and validate customer requirements and use cases to build out bill of materials that meets customer needs and aligns to desired outcomes.
- Conduct technical sales presentations, product, and solution demonstrations across SonicWall portfolio to audience typically between 1-100 persons, keeping partners and customers informed of our new solutions and industry trends.
- Talk to and demonstrate SonicWall unique value proposition and to know our key competitive offerings in this space.
- Builds out minimum of 10 trusted relationships with channel partners, holding reoccurring meetings with their channel technical decision makers.
- Builds out and maintains personal lab for most common demo requests and personal development.
- Support remote partner product trials.
- Technical lead for proof of concepts that are either with partner or direct with customer.
- Participate in beta testing and feedback of products, working alongside product management teams.
- Teaming with support where necessary to preserve relationships with partners and customers.
- Support key technical marketing initiatives, builds out collateral, presenting on virtual or external events.
- Develop expertise to Proof of Concept for SonicWall product areas and subject matter expert and go to persons for region.
- Shares best practices with fellow peers.
- Provides support for onboarding new solutions engineers.
- Keeps regional sales informed of roadmap insights, product updates and technical best practices.
- Adheres to company values, guidelines, and solution engineering regional reporting tasks.
SonicWall Technology Systems India Private LimitedBengaluru
Solutions Engineer
09.2021 - 08.2023
Job overview
- Lead technical discovery conversations to qualify and validate customer requirements and use cases to build out bill of materials that meets customer needs.
- Conduct technical sales presentations and product demonstrations across SonicWall portfolio to audience typically between 1-10 persons, keeping partners and customers informed of our new solutions and industry trends.
- Support remote partner product trials.
- Builds out and maintains personal lab for most common demo requests and personal development.
- Participate in beta testing and feedback of product features and field readiness, working alongside product management teams.
- Teaming with support where necessary to preserve relationships with partners and customers.
- Support technical marketing initiatives, leveraging existing collateral, presenting on internal or virtual events.
- Adheres to company values, guidelines, and solution engineering regional reporting tasks.
SonicWall Technology Systems India Private LimitedBengaluru
Technical Support Advisor, Premier Services
03.2020 - 08.2021
Job overview
- Premier Services is an extension to the standard support agreement. Premier Services provides direct access to Subject Matter Experts (SME).
- SME's to have deeper level of interaction and understanding of consumers environment to ensure premier service delivery meets their changing needs.
- To handle various Premier customers and accounts of all SonicWall solutions such as NGFW, GMS/NSM/CSC, SMA, SonicWall Switch, SonicWave Access Point, Email Security Appliance, Capture Client, Cloud Edge, and Cloud App Security respectively.
SonicWall Technology Systems India Private LimitedBengaluru
Enterprise Tech Support Advisor
06.2019 - 02.2020
Job overview
- To handle only the SonicWall Enterprise Customers and Partners who seeks assistance on SonicWall NGFW's and GMS/CSC products respectively.
SonicWall Technology Systems India Private LimitedBengaluru
Enterprise Technical Support Senior Analyst
02.2018 - 05.2019
Job overview
- To handle, only escalation - level 3 technical support cases on SonicWall NGFW's and GMS/CSC products respectively.
Cisco Systems (India) Private LimitedBengaluru
Engineer.II.Customer Support.Customer Advocacy
12.2017 - 02.2018
Job overview
- Level 2 Engineer to handle, complex technical support cases that belongs to Cisco ISE product.
SonicWall Technology Systems India Private LimitedBengaluru
Enterprise Technical Support Senior Analyst
09.2016 - 11.2017
Job overview
- Level 2 Engineer to handle, complex and pure level 2 escalated technical support cases of SonicWall NGFW product.
SonicWALL InfoSecurity Private Limited (Dell Software Services)Bengaluru
Enterprise Tech Supp Analyst
09.2014 - 08.2016
Job overview
- Alongside handling SMB and Mid-Market NGFW support cases of own, assisted team of 21 junior engineers on their technical support (phone and web) cases.
SonicWALL Infosecurity Private Limited (Dell Software Services)Bengaluru
Enterprise Tech Supp Senior Associate
06.2013 - 06.2014
Job overview
- Installation and management of SonicWall UTM (Universal Threat Management) Firewalls.
- Configuring LAN, WAN, DMZ and other custom zones in SonicWall appliances, also creating VLANs in appliances as per requirement.
- Implementation of Site to site VPN, Tunnel Interface, Route All Traffic VPN, NAT over VPN, Client to Site VPN, VPN over SSL and L2TP VPN on SonicWall UTM devices.
- Configuration of firewall access rules to allow/block specific or group of protocols into network based on customer’s requirement.
- Setup & troubleshooting of web, FTP, and SMTP servers behind UTM appliance with appropriate NAT policies and firewall access rules.
- Implementation of website filters via Content Filtering feature, also blocking SSL websites and applications using Application Control Advanced feature on appliance.
- Configuration of static routes on appliance to provide communication between different networks connected via layer 3 device(s).
- Integration of LDAP (Active Directory) and RADIUS authentications with Single Sign On feature.
- Implementation of access rules in Application Layer for Bandwidth Management.
- Analyzing packet flow using network analyzer tools like Wireshark and with Packet Capture feature in UTM appliances.
- Supporting VoIP protocols such as SIP in UTM appliances.
- Setup & troubleshooting of WAN Failover and Hardware Failover with UTM appliance.
- Installation, configuration, and troubleshooting of SonicWall proprietary Network Reporting Tools such as Analyzer.
SonicWALL InfoSecurity Private Limited (Dell Software Services)Bengaluru
Graduate Trainee Engineer
06.2012 - 06.2013
Job overview
- Installation and management of SonicWall UTM (Universal Threat Management) Firewalls.
- Configuring LAN, WAN, DMZ and other custom zones in SonicWall appliances, also creating VLANs in appliances as per requirement.
- Implementation of Site to site VPN, Tunnel Interface, Route All Traffic VPN, NAT over VPN, Client to Site VPN, VPN over SSL and L2TP VPN on SonicWall UTM devices.
- Configuration of firewall access rules to allow/block specific or group of protocols into network based on customer’s requirement.
- Setup & troubleshooting of web, FTP, and SMTP servers behind the UTM appliance with appropriate NAT policies and firewall access rules.
- Implementation of website filters via Content Filtering feature, also blocking SSL websites and applications using Application Control Advanced feature on appliance.
- Configuration of static routes on appliance to provide communication between different networks connected via layer 3 device(s).
- Integration of LDAP (Active Directory) and RADIUS authentications with Single Sign On feature.
- Implementation of access rules in Application Layer for Bandwidth Management.
- Setup & troubleshooting of WAN Failover and Hardware Failover with UTM appliance.
Education
Dr. N.G.P Institute of Technology, Coimbatore
Bachelor of Engineering from Electronics And Communication Engineering
08.2008 - 05.2012
University Overview
- Graduation with Distinction, 2012
- 8.53 GPA/CGPA
- Recipient of The Best Outgoing Student Award, [Semester I - VIII, 2008 - 2012]
- Member of The Institution of Electronics and Telecommunication Engineers (IETE) Student’s Forum, 2010 to 2012
- Thesis Paper: Remote Monitoring System for ECG Signals Using ZIGBEE Technology - Published a paper titled in Coimbatore Institute of Information Technology International Journals.
- Vehicle Number Plate Extraction and Logo Recognition, Co-Player and The aim of the project is to extract the number plate & recognize the logo of vehicles and to store them in a database for the automation of security systems - Capstone Project.
- Served as Placement Co-ordinator for the Electronics and Communication Engineering department.
- Sports Participation: Top order Batsman for Intra College Team from 2009 to 2012
St. Michael’s Higher Secondary School, Coimbatore
Higher Secondary from Mathematics–Computer Science
06.2007 - 03.2008
St. Michael’s Hr Sec School, Coimbatore
Secondary School Leaving Certificate from Tamil, English, Math's, Science, & Social Science
06.2005 - 04.2006
University Overview
- Societal Activity: Helped in assisting funds for the care of the elderly people through Help Age India-Working nationwide for the cause and care of the elder people.
Skills
Cybersecurity
Accomplishments
- Received DELL | SonicWALL Quarterly Bronze Award Q4 FY’14 in Jan, 2014 from DELL | SonicWALL Software Group Enterprise Technical Support.
- Received Dell Champion Award 2014 in March, 2014 from DELL | SonicWALL.
- Received DELL | SonicWALL Quarterly Bronze Award Q1 FY’15 in Apr, 2015 from DELL | SonicWALL Software Group Enterprise Technical Support.
- Received DELL | SonicWALL Quarterly Silver Award Q3 FY ’15 in Oct, 2015 from DELL | SonicWALL Software Group Enterprise Technical Support.
- Received Dell Champion Award 2015 in March, 2015 from DELL | SonicWALL.
- Received DELL | SonicWALL Quarterly Bronze Award Q4 FY’15 in Jan, 2016 from DELL | SonicWALL Software Group Enterprise Technical Support.
- Received Dell Champion Award 2016 in March, 2016 from DELL | SonicWALL.
- Received Best Support Engineer - FY 2019 SonicWall Yearly Star Awards.
- Received CEO Boundless Award in April, 2020.
- Received Sport Award for the Overall Contribution to SonicWall EMEA Region, in October, 2022.
- Received Sport Award for Going Above and Beyond in Helping HR make SonicWall a Great Place to Work, in December, 2022.
- Received Global Sales Award - SonicWall Values Integrity FY24Q2, in September 2023.
- Runners of SonicWall Cricket Champions Trophy 2018 held in St. John’s Medical College Ground during December 2018.
- Winners of DELL | SonicWALL Cricket Champions Trophy 2016 held in XLR8 Indoor Sports Arena during January 2016.
- Runners of DELL | SonicWALL Champions Trophy held in DELL premises during June 2013.
White-Collar Accolades:
Sports Accolades:
Certification
SonicWall Network Security Administrator (SNSA)
Interests
Cycling
Travelling
Watching Movies
Societal Engagement
- Eye Donor - Donated eyes on 10 Aug, 2018 at “The Eye Foundation”, Coimbatore.
- Blood Donor - Regular Prospect
Timeline
Microsoft Certified: Azure Fundamentals
12-2023
Microsoft 365 Certified: Fundamentals
12-2023
Senior Solutions Engineer
SonicWall Technology Systems India Private Limited
09.2023 - Current
SonicWall Technical Master (2023)
09-2023
Secure Mobile Access Administrator (SMAA)
04-2023
SonicWall Network Security Professional (SNSP)
11-2022
SonicWall Network Security Administrator (SNSA)
02-2022
Solutions Engineer
SonicWall Technology Systems India Private Limited
09.2021 - 08.2023
Technical Support Advisor, Premier Services
SonicWall Technology Systems India Private Limited
03.2020 - 08.2021
Enterprise Tech Support Advisor
SonicWall Technology Systems India Private Limited
06.2019 - 02.2020
Enterprise Technical Support Senior Analyst
SonicWall Technology Systems India Private Limited
02.2018 - 05.2019
Engineer.II.Customer Support.Customer Advocacy
Cisco Systems (India) Private Limited
12.2017 - 02.2018
Enterprise Technical Support Senior Analyst
SonicWall Technology Systems India Private Limited
09.2016 - 11.2017
Enterprise Tech Supp Analyst
SonicWALL InfoSecurity Private Limited (Dell Software Services)
09.2014 - 08.2016
Enterprise Tech Supp Senior Associate
SonicWALL Infosecurity Private Limited (Dell Software Services)
06.2013 - 06.2014
Graduate Trainee Engineer
SonicWALL InfoSecurity Private Limited (Dell Software Services)
06.2012 - 06.2013
Dr. N.G.P Institute of Technology
Bachelor of Engineering from Electronics And Communication Engineering
08.2008 - 05.2012
St. Michael’s Higher Secondary School
Higher Secondary from Mathematics–Computer Science
06.2007 - 03.2008
St. Michael’s Hr Sec School
Secondary School Leaving Certificate from Tamil, English, Math's, Science, & Social Science
06.2005 - 04.2006
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