Sarfarazmiya Shaikh
Vadodara
Summary
Dynamic sales professional with a proven track record at Reliance SMSL Limited, adept at motivating teams and driving P&L growth. Expert in Tally and skilled in customer relations, I excel in resolving conflicts and enhancing client loyalty, contributing to significant retention improvements. Committed to achieving ambitious sales targets through strategic leadership.
Overview
17
17
years of professional experience
Work History
TSM
Growel Feeds Pvt Ltd
Vadodara
05.2023 - 05.2024
- Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Developed rapport with customers through active listening, fostering higher retention rates and encouraging positive client feedback.
- Managed high-stress situations, demonstrating professionalism and effectively resolving disputes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Reliance SMSL Limited
Silvassa
01.2021 - 01.2023
- Led team of 8 on-role and 7 off-role employees to meet operational targets
- Motivating & Mentoring Team to achieve Goals with Time line
- Coordinated sales, marketing, administration, finance, network, supply chain, and SLP departments to align team efforts
- Managed P & L for the Silvassa Jio Point team.
- Managing Permanent & Temporary visibility across the territory
- Ensuring the vertical & horizontal penetration of all SKUs across the territory.
- Oversaw 4 distributors, 8 field operation staff, and 450+ retailers to strengthen distribution network
TSM
Goa Medicos Private Limited
Vadodara
01.2017 - 01.2021
Territory Sales Incharge
Nestle India Limited
Surat
01.2016 - 01.2017
- Cultivated partnerships with 8 distributors to enhance product availability
- Conducted outlet visits across the area to assess market needs and drive sales strategies
Sales Officer
JRJ Foods PVT LTD.
Vadodara
01.2014 - 01.2016
Sales Representative
Emami Limited
Navsari
01.2008 - 01.2009
- Handling 10 Distributor
- Outlet Visit Daily 40.
- Daily SKU 30.
- Monthly incentive.
Sales Representative
Cadbury India Private Limited
Valsad
01.2007 - 01.2008
- Implementing marketing initiatives with a view to increase sales, regain trust of receding customers and build loyalty amongst such customers to drive the zone towards growth and profitability.
- Customer relation's management and resolving customer complaints.
- Daily 40 Visit Shop.
Super Stockist
Jip Life Global LLP
Surat
01.2007 - 01.2008
- Handling 2 sales officer.
- 7 TSI.
- Primary Super Stockist.
- Monthly closing.
- Distributor 22 Handling.
- Company Stock and Sales.
Education
B.COM - Comers
Narmada University
Valsad, GujaratSkills
- Axel - Expert
- Word - Intermediate
- LEPTOP - Expert
- Tally - Proficient
Accomplishments
- Jio ki Diwali 1st Gujarat State
- Happy New Year State 2nd Award Gujarat State
Personal Information
- Date of Birth: 05/03/1986
- Gender: Male
- Nationality: Indian
Languages
- Hindi
- Gujarati
- English
Timeline
TSM
Growel Feeds Pvt Ltd
05.2023 - 05.2024
Assistant Manager
Reliance SMSL Limited
01.2021 - 01.2023
TSM
Goa Medicos Private Limited
01.2017 - 01.2021
Territory Sales Incharge
Nestle India Limited
01.2016 - 01.2017
Sales Officer
JRJ Foods PVT LTD.
01.2014 - 01.2016
Sales Representative
Emami Limited
01.2008 - 01.2009
Sales Representative
Cadbury India Private Limited
01.2007 - 01.2008
Super Stockist
Jip Life Global LLP
01.2007 - 01.2008
B.COM - Comers
Narmada University