Singing, Playing Football and Cricket, Exploring new places
Sarhan Khan
Front Office Supervisor
Ranthambore ,RJ
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Front Office Supervisor
SUJÁN Sher Bagh
Ranthambore , Rajasthan
09.2024 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Associate
SUJÁN Sher Bagh
Ranthambore , Rajasthan
03.2023 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed and prepared documents such as business or government forms and expense reports.
- Ran errands for office staff.
- Planned and booked travel arrangements and venues for company events.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained transaction security by verifying payment cards against identification.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
Qatar Global Sports Event 2022
Doha
10.2022 - 01.2023
- Responsible for Check-in to Check-out.
- Processing new booking through Hotelogix system,ensure accurate data capture.
- Handling night shift alone.
- Looking after room blocking and coordination with housekeeping.
- Assisting guest with some special requirements throughout their stay.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Ensuring personalise interaction towards guest satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Taking enquiries in person, on the phone and via email.
- Organized, maintained and updated information in computer databases.
- Adhering to company standards and policy and ensuring the safety of all guest.
- Looking after multiple property during FIFA based on occupancy.
Job Trainee
Crown Plaza
Jaipur, Rajasthan
12.2021 - 05.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Industrial Trainee
Taj Hotel And Convention Center
Agra, Uttar Pradesh
07.2019 - 12.2019
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
Bachelor's In Hotel Management -
The Pentecostal Assembly School
Bokaro, Jharkhand 08.2018 - 06.2022
Skills
Time management
Interests
Software
Hotelogix
My Cloud PMS
Opera
Certification
Front Office Module- Hotelogix
Timeline
Front Office Supervisor
SUJÁN Sher Bagh
09.2024 - Current
Front Office Associate
SUJÁN Sher Bagh
03.2023 - 09.2024
Front Office Module- Hotelogix
11-2022
Receptionist
Qatar Global Sports Event 2022
10.2022 - 01.2023
Job Trainee
Crown Plaza
12.2021 - 05.2022
Industrial Trainee
Taj Hotel And Convention Center
07.2019 - 12.2019
Bachelor's In Hotel Management -
The Pentecostal Assembly School
08.2018 - 06.2022
Similar Profiles
CELIA Elizabeth JohnCELIA Elizabeth John
Staff Nurse at Max Super Speciality Hospital, Shalimar BaghStaff Nurse at Max Super Speciality Hospital, Shalimar Bagh
HANUWANT CHUAHANHANUWANT CHUAHAN
Duty Manager at SAHDEV BAGHDuty Manager at SAHDEV BAGH
CHAITANYA JINDALCHAITANYA JINDAL
Intern at Hr, Marketing and Administration at max hospital shalimar baghIntern at Hr, Marketing and Administration at max hospital shalimar bagh