Sarika Shinde

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Held weekly team meetings to inform team members on company news and updates.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• Monitoring the Call

• Inbound calling sales direct with the customer

• Online airline ticket booking

• Giving end to end service to the customer, before sales & after sales services

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

• Developed and delivered engaging sales presentations to convey product benefits.
• Outbound callings and arranging meetings with RM
• Generate the leads for sales