Sarla Rathore
Udaipur
Summary
Energetic Front Office Executive equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows. Focused on attentively assisting team and guests and identifying opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Front Office Executive
The Ananta Resort & Spa
Udaipur
02.2024 - Current
- Assisted in training new employees on proper use of hotel software programs.
- Verified reservations made through telephone calls or online sources prior to arrival date.
- Maintained accurate records of occupied rooms and guests' accounts.
- Maintained accurate records of all transactions for audit purposes.
- Conducted shift briefings for front desk personnel regarding outstanding guest requests or problems.
Front Desk Supervisor
Aurika Udaipur
Udaipur
07.2022 - 12.2023
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Resolved customer complaints promptly and efficiently.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Developed policies and procedures related to front desk operations.
Front Desk Supervisor
The Lalit Laxmi Vilas Palace Udaipur
Udaipur
06.2022 - 06.2022
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Resolved customer complaints promptly and efficiently.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
Guest Relations Supervisor
Radisson Blu Udaipur Palace Resort & Spa
Udaipur
06.2020 - 03.2022
- Greeted and welcomed guests in a friendly, professional manner.
- Provided exceptional customer service to all guests throughout their stay.
- Resolved customer complaints promptly and efficiently.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Front Desk Agent
Radisson Blu Udaipur Palace Resort & Spa
Udaipur
08.2018 - 02.2019
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Managed cash drawer responsibly throughout shift.
Education
A-Level Spanish Language -
Cervantes Institute of Spanish Literature
New Delhi04-2020
Associate of Arts -
Bhopal Nobles PG Girls College
Udaipur04-2018
Skills
- Document Management
- Scheduling and calendar management
- Expense Reporting
- Hospitality PMS
- Team Management
- Scheduling Coordination
Languages
English
First Language
Hindi
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Front Office Executive
The Ananta Resort & Spa
02.2024 - Current
Front Desk Supervisor
Aurika Udaipur
07.2022 - 12.2023
Front Desk Supervisor
The Lalit Laxmi Vilas Palace Udaipur
06.2022 - 06.2022
Guest Relations Supervisor
Radisson Blu Udaipur Palace Resort & Spa
06.2020 - 03.2022
Front Desk Agent
Radisson Blu Udaipur Palace Resort & Spa
08.2018 - 02.2019
A-Level Spanish Language -
Cervantes Institute of Spanish Literature
Associate of Arts -
Bhopal Nobles PG Girls College
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