SARTHAK SINGH
Ghaziabad
Summary
Developed skills in high-stakes financial services environment, focusing on client relationship management and strategic growth. Adept at solving complex problems and driving client satisfaction through targeted strategies. Seeking to leverage transferrable skills in new field for impactful business outcomes.
Overview
4
4
years of professional experience
Work History
Senior Relationship Manager
Piramal Capital and Housing Finance
09.2024 - Current
- Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
Deputy Manager
Indus Ind Bank
02.2023 - Current
- Responsible for achieving Sales targets - LAP, Business loans Personal loans and cross sales targets - Life & General Insurance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mapped HNI client of the branch to ensure regular branch revenue with optimum quality service assurance
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operations Associate
Dotpe Pvt Limited
06.2021 - 02.2023
- Handle cataloguing tasks and ensure the SLA are met per quality standards
- Manage the catalogue escalations and resolve the issues with a detailed record/track of them
- Conducted regular meetings with staff to obtain their opinions on operations, process enhancements required and inefficiencies
Education
MBA - Marketing
JAGAN INSTITUTION OF MANAGEMENT STUDIES
New Delhi, India03-2021
Bachelor of Commerce - Commerce
JAGAN INSTITUTION OF MANAGEMENT STUDIES
NEW DELHI03-2019
Skills
- Customer engagement
- Customer interaction
- Strategic planning
- Revenue development
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Relationship Manager
Piramal Capital and Housing Finance
09.2024 - Current
Deputy Manager
Indus Ind Bank
02.2023 - Current
Operations Associate
Dotpe Pvt Limited
06.2021 - 02.2023
MBA - Marketing
JAGAN INSTITUTION OF MANAGEMENT STUDIES
Bachelor of Commerce - Commerce
JAGAN INSTITUTION OF MANAGEMENT STUDIES
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