Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic
Sarthak Sudhir

Sarthak Sudhir

Service Delivery Lead
Gurgaon

Summary

Diligent Delivery lead with over 10 years of overall experience and strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.

Overview

12
12
years of professional experience

Work History

Service Delivery Lead

Accenture
10.2018 - Current
  • Lead multiple engagements with clients for their technical consulting requirements.
  • Managing the opportunities with new and existing clients, and proactively advising the clients on strategic issues by providing them with emerging practices relevant to their businesses.
  • Deepen the relationship with existing accounts to grow them, and generate additional revenue streams. Growth is targeted at 20%.
  • Develop RFP responses strategically to ensure that deliverables, prototypes, and timelines will be acceptable to the clients.
  • Efficiently oversee the delivery of programs and manage the project financials, which include revenue forecasts, budget control, resource utilization, managing clients' expectations, and restricting budget overruns.
  • Ensuring compliance with industry standards and regulations through rigorous quality control measures.
  • Ensuring personal development of the teams by conducting engagement activities.
  • Conducting Executive Business reviews outlining the achievements of the teams and way forward.
  • Ensuring optimization by focusing on continuous improvement, innovation, and change adaptation as per business needs.
  • Ensuring contract compliance, such as project audits, client data protection (CDP) actions, and representation letters, are documented monthly, quarterly, or half-yearly as per the contract.



Program Manager, Customer Experience

Accenture
06.2018 - Current
  • Managed cross-functional teams of 50 people for successful project completion within deadlines and budgets.
  • Spearheaded innovative problem-solving techniques that addressed continuous client escalations, resulting in effective resolution measures.
  • Create automated dashboards for easy reporting and data accessibility using PLX and Looker Studio.
  • Act as the escalation manager for stakeholders, and create strategies with the team to identify process gaps and address them with an effective action plan.
  • Define processes, KPIs, and OKRs, such as quality, SLA, utilization, and adoption of process.
  • Implemented risk management strategies to mitigate potential barriers to project success.


Team Lead, SFDC

Accenture
06.2018 - 10.2018
  • Gathering requirements from the client in the implementation of the SFDC CRM system.
  • Managing end-to-end sprints using AGILE and ensuring the delivery of requirements and necessary documents, such as SRS updates, Business Requirement Documents, Use Cases, Technical Design Documents, Test Scripts, and Release Notes, to the business.
  • Designing reports and dashboards in SFDC for data analysis.


Business Analyst

Tata Consultancy Services
08.2013 - 08.2016
  • Conducted interviews with key business users to collect information on business processes and user requirements, and to understand how these will technically fit into the existing design.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.


Education

MBA - Marketing

Birla Institute of Management Technology
Greater Noida
07.2016 - 2018.05

Bachelor of Technology - Electronics and Communication

Rayat And Bahra Institute of Engineering And Technology
Mohali, PB
07.2009 - 2013.07

XII -

MGN Public School
Kapurthala
01.2007 - 2009.01

X -

Christ King Convent School
Kapurthala Town, PB
03.2006 - 2007.03

Internship - Marketing

INTERNSHIP
New Delhi
03.2017 - 2017.06

Skills

Business Management

Additional Information

  • Accenture Tech Star winner for being the top performer in FY'23.
  • Two times Accenture Ace Award winner. FY'21 and FY'22
  • Was awarded with the Rock Star Rookie Award by the Senior Management of TCS for leading the project team and delivering a quality product.

Software

SFDC

Looker

Gemini

SQL

Timeline

Service Delivery Lead

Accenture
10.2018 - Current

Program Manager, Customer Experience

Accenture
06.2018 - Current

Team Lead, SFDC

Accenture
06.2018 - 10.2018

Internship - Marketing

INTERNSHIP
03.2017 - 2017.06

MBA - Marketing

Birla Institute of Management Technology
07.2016 - 2018.05

Business Analyst

Tata Consultancy Services
08.2013 - 08.2016

Bachelor of Technology - Electronics and Communication

Rayat And Bahra Institute of Engineering And Technology
07.2009 - 2013.07

XII -

MGN Public School
01.2007 - 2009.01

X -

Christ King Convent School
03.2006 - 2007.03

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Sarthak SudhirService Delivery Lead