Sarun Lal M
Thalasery, Kannur
Summary
Works Manager with more than 14 years of progressive experience in Automobile industry. Energetic self-starter and team builder. Navigates high- stress situations and achieves goals on time and under budget.
Overview
14
14
years of professional experience
Work History
Works Manager
Popular Vehicles & Services Ltd
Ernakulam
05.2023 - Current
- Improved branch profit by strategic planning with optimizing resources.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently
- Organized team building activities for employees to increase morale and productivity.
- Developed long-term plans for increasing profitability through improved operational efficiency.
Works Manager
Popular Vehicles & Services Ltd
Chennai
04.2022 - 04.2023
- Accountable for load growth,revenue growth and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Floor Manager
Popular Vehicles & Services Ltd (Nexa)
Calicut
03.2021 - 03.2022
- Assisted Work's Manager to achieve targets and goals
- Ensured safe working environment by enforcing safety protocols and conducting regular inspections.
Customer Care Manager
Popular Vehicles & Services Ltd
Calicut
01.2017 - 02.2021
- Created customer support strategies to increase customer retention.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Technician
Moosa Abdul rahman hassan Co. LLC
MUSCAT
01.2015 - 12.2016
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
SEVICE ADVISOR
Popular Vehicles & Services Ltd
Vadaara
10.2012 - 12.2014
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
Technician
Popular Vehicles & Services Ltd
Kanangadu
05.2010 - 09.2012
- Overhauling and servicing of all diesel and petrol engines and transmission
- Have successfully completed Maruti Suzuki's basic, Advance, Special Diagnosing, Soft skill, Nexa Process training and Successfully completed Suzuki motor Corporation Basic & Advance Training
Education
Automobile Engineering -
State Board of Technical Examinations
Kannur06-2010
Plus Two -
SNV Skt HSS
Ernakulam03-2008
SSLC -
UGHS
MAHE03-2006
Skills
- Operational improvements
- Teamwork and Collaboration
- Team Motivation
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Works Manager
Popular Vehicles & Services Ltd
05.2023 - Current
Works Manager
Popular Vehicles & Services Ltd
04.2022 - 04.2023
Floor Manager
Popular Vehicles & Services Ltd (Nexa)
03.2021 - 03.2022
Customer Care Manager
Popular Vehicles & Services Ltd
01.2017 - 02.2021
Technician
Moosa Abdul rahman hassan Co. LLC
01.2015 - 12.2016
SEVICE ADVISOR
Popular Vehicles & Services Ltd
10.2012 - 12.2014
Technician
Popular Vehicles & Services Ltd
05.2010 - 09.2012
Automobile Engineering -
State Board of Technical Examinations
Plus Two -
SNV Skt HSS
SSLC -
UGHS
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