Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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VAISHALI YEOLA

Nasik

Summary

Detail-oriented banking professional with 10+ years of experience in branch operations, service delivery, compliance, and risk management within ICICI Bank. Strong expertise in ensuring operational excellence, regulatory adherence, audit readiness, and customer service governance. Proven ability to manage branch operations smoothly, control operational risk, and lead teams while maintaining high service standards, and zero compliance lapses.

Overview

11
11
years of professional experience

Work History

Deputy Branch Manager

ICICI Bank
Nashik
03.2024 - Current
  • Oversee end-to-end branch operations, ensuring smooth functioning of service desks, cash counters, clearing, and back-office activities.
  • Act as second-in-command to the Branch Manager for operational governance and service delivery.
  • Ensure 100% compliance with RBI guidelines, internal policies, KYC/AML norms, and operational risk frameworks.
  • Manage cash operations, vault balancing, ATM coordination, and currency chest activities (if applicable).
  • Prepare branch for internal, concurrent, and statutory audits; close audit observations within stipulated timelines.
  • Handle customer escalations and service grievances, ensuring timely resolution and high satisfaction levels.
  • Monitor operational risk indicators and implement process improvements to prevent errors, fraud, and losses.
  • Supervise, train, and evaluate service officers, tellers, and outsourced staff.
  • Maintain documentation, MIS, and operational reporting to Zonal / Regional offices.

Preferred Relationship Manager

HDFC BANK LTD
04.2022 - Current
  • Responsible for Acquisition of new Preferred customer.
  • Regular contact is maintained with all portfolio customers having Portfolio Size of 50cr covering 100 customers.
  • Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers.
  • Deepening the size of the relationship.
  • Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.
  • Increase liabilities size of relationship via Balances in a/c’s of existing customer.
  • Know the customer’s business to proactively provide financial solutions.
  • Utilizing the sales resources (BDR or COEX or Asset Coordinator) for optimal sales support Penetration of products across family groups.
  • Sales across all product segments-TPP, Assets, Cards etc.
  • Ensuring that optimal levels of Income generating Product Group Holding (IPGH) is reached.
  • Ensuring that within each customer group a minimum number of stipulated Income Generating products are sold.

Privilege Manager – Welcome Desk

HDFC BANK LTD
01.2018 - 03.2022
  • Handling Retail Branch Banking Operations.
  • Ensuring high quality service & customer relationship management.
  • Ensuring cost & productivity norms are met & compliance with rules regulations and procedures.
  • New Customer Acquisition (NCA) for various products of bank.
  • Cross sell of all the banking products.
  • Handling customers query and to provide high quality service to customers.

CUSTOMER SERVICE MANAGER

INDUSIND BANK LTD
07.2017 - 01.2018
  • Handling Retail Branch Banking operation & Customer Service.
  • Ensuring high quality service & customer relationship management.
  • Ensuring cost & productivity norms are met & compliance with rules regulations and procedures.
  • New Customer Acquisition (NCA) for various products of bank.
  • Cross sell of all the banking products.
  • Handling customers query and to provide high quality service to customers.

ASSOCIATE FINANCIAL SERVICES MANAGER

ICICI PRUDENTIAL LIFE INSURANCE CO LTD
05.2015 - 06.2017
  • Managing cross sale of Life Insurance through bancassurance channel with Multiple branches of banks assigned in the respective location.
  • Managing active relationship with Branch Managers and branch staff to have complete pulse on business and generating cross sell business opportunities.

Education

Bachelor of Computer Science -

K.T.H.M College
Pune

H.S.C - Science

Smt. S.D.V Junior College, Navi Mumbai.
Pune

S.C.C -

S.S.S Vidyalaya, Gulwanch
Pune

Skills

  • Branch Operations & Service Management
  • Cash, Vault & Clearing Operations
  • KYC, AML & Regulatory Compliance
  • Internal / Concurrent / RBI Audits
  • Customer Service & Escalation Handling
  • Process Improvement & TAT Reduction
  • Core Banking Systems (CBS)

Accomplishments

  • Qualified for Million Dollar Round Table Contest (MDRT Dec -21).
  • Winner of service to excellence Award every month with HDFC BANK LTD.
  • Rewarded with Raising Star award in ICICI Prudential for achieving given target.

Personal Information

  • Date of birth: 24/06/1993
  • Gender: Female
  • Marital Status: Married

Languages

  • Hindi
  • English
  • Marathi

Timeline

Deputy Branch Manager

ICICI Bank
03.2024 - Current

Preferred Relationship Manager

HDFC BANK LTD
04.2022 - Current

Privilege Manager – Welcome Desk

HDFC BANK LTD
01.2018 - 03.2022

CUSTOMER SERVICE MANAGER

INDUSIND BANK LTD
07.2017 - 01.2018

ASSOCIATE FINANCIAL SERVICES MANAGER

ICICI PRUDENTIAL LIFE INSURANCE CO LTD
05.2015 - 06.2017

Bachelor of Computer Science -

K.T.H.M College

H.S.C - Science

Smt. S.D.V Junior College, Navi Mumbai.

S.C.C -

S.S.S Vidyalaya, Gulwanch

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