A dynamic and result-oriented professional with years of experience in Process Improvement, Digital Transformation and Product Development. Proven track record of driving cost savings, enhancing process efficiency, and financial analysis with expertise in leading cross-functional teams to implement data-driven strategies. Skilled in lean methodologies, data analysis, and project management, with a strong focus on continuous improvement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager
Sutherland Global
08.2022 - Current
Improved the CSAT score of a Fintech account by 20% by automating the quality audit process and data driven approach
Redesigned process flow with digital interventions and data-driven strategy by identifying and eliminating bottlenecks, reducing handling time by 10%
Led six productivity metric improvement projects leading to an overall saving of $ 500k for the financial year
Redesigned the process flow of a Technology account through time and motion study and NVA analysis, reducing the handling time by 12%
Developed a comprehensive global performance report for C-Suite executives, identifying key risks, red KPIs, and areas of revenue leakage
Worked with Senior Leadership for a Fintech account to assess technology options and align digital initiatives with long-term business strategy
Collaborated with cross-functional teams to drive cost-saving initiatives, improve process efficiencies, and enhance customer satisfaction
Spearheaded the digital transformation of a client account, focusing on four major digital interventions, improving operational efficiency and optimizing workflows
Led workshops with internal product leaders, defining the implementation timeline and scope, while addressing scope creep by integrating four additional products into the transition
Developed revised transformation plans and presented strategic recommendations to the client and senior leadership
Assistant Manager
Same Deutz-Fahr India Pvt Ltd
12.2015 - 10.2019
Spearheaded project management activities for a multimillion-dollar project, ensuring seamless product launch and meeting company objectives
Collaborated with diverse stakeholders across design, marketing, purchase, and production departments throughout product development and production phases
Proposed modifications in product design and process flow to address the critical requirements and improve product quality
Drove cross-functional initiatives in automotive product development, focusing on cost reductions and operational efficiency improvements
Led initiatives to improve product quality, reducing customer complaints by 12% and increasing overall customer satisfaction
Analyzed operational data and initiated an alternative localization strategy, which led to a cost saving of Rs 2 million by leveraging local suppliers for critical components
Optimized unused inventory through design modifications, reducing excess stock and lowering expenses by Rs 2.5 million
Identified and eliminated duplication in part designs, successfully standardizing over 25 components, resulting in annualized savings of Rs 4.6 million
Conducted a comprehensive industry competitor analysis collaborating with cross-functional teams to align the long-term business plans, enhancing market positioning and product portfolio
Education
PGDM GM (MBA) -
XLRI
Jamshedpur
06-2022
B.E. - Automobile Engineering
PSG College of Technology
Coimbatore
05-2015
Skills
Project Management
Six Sigma tools
Risk Management
Finance
Stakeholder Communication
Time Management
Resource planning
Leadership
Design thinking
Product Lifecycle Management
Problem Solving
Stakeholder Management
Analytical thinking
Costing Analysis
Analytical decision making
Certification
Received appreciations from SDF Head Quarters in Italy for completing the start of the Euro V engine production and for initiating & completing the VAVE initiatives.
Completed the Certified Experiential Product Management Program by MBA Trek.
Recipient of FFE-RBEI scholarship of Rs. 1 Lakh for my academic excellence in board examinations.
Completed a certification in Digital Transformation & Industry 4.0.
Affiliations
As a Key member of the Guest Speaker Committee in XLRI, I Hosted interviews and Leadership sessions with Leading Indian Bueracrauts and Industry leaders.
Completed the Certified Experiential Product Management Program by MBA Trek.
Recipient of FFE-RBEI scholarship of Rs. 1 Lakh for my academic excellence in board examinations.