Dedicated and experienced Arcade Service Engineer with a proven track record in maintaining, repairing, and optimizing arcade machines and equipment. Possessing in-depth knowledge of electrical systems, mechanical components, and gaming software, I am adept at troubleshooting issues to ensure seamless operation. Skilled in conducting routine maintenance checks, diagnosing problems accurately, and implementing effective solutions to minimize downtime. I have excellent communication skills, with the ability to collaborate with cross-functional teams and provide exceptional customer service. Committed to delivering high-quality service and maximizing customer satisfaction in the gaming industry.
Hi, I’m
SASI KUMAR
SERVICE ENGINEER
No.9 Kamarasar Street, L.Endathur, Chengalpattu, Tamilnadu
Summary
Overview
7
years of professional experience
Work History
TIMEZONE ENTERTAINMENT PRIVATE LIMITEDBANGALORE
SERVICE ENGINEER
02.2022 - Current
Job overview
Working as an arcade service engineer involves
Diagnose, troubleshoot, and repair various arcade machines, including coin-operated games, AMF bowling, and redemption machines. Perform routine maintenance checks to ensure optimal performance and longevity of arcade equipment. Install, upgrade, and calibrate hardware and software components as needed to keep machines up-to-date and functioning correctly. Collaborate with managers to understand their specific needs and provide tailored solutions to enhance their gaming experience. Maintain detailed records of service calls, repairs, and parts inventory to facilitate efficient workflow and accurate billing. Provide technical support and training to fun squads and junior engineer on equipment operation, maintenance, and troubleshooting procedures. Stay current with industry trends and advancements in arcade technology to offer informed recommendations for equipment upgrades and enhancements.
GUJARAT AMUSEMENT INDUSTRIESChennai
ADMIN CUM TECHNICIAN
03.2017 - 12.2019
Job overview
Managed daily operations of a busy arcade, overseeing customer service, staff scheduling, and inventory management to ensure a smooth and enjoyable experience for patrons. Developed and implemented promotional strategies, including special events and loyalty programs, to drive customer engagement and increase revenue. Conducted regular equipment inspections and maintenance to uphold safety standards and prevent downtime, performing minor repairs and coordinating with external technicians for more complex issues. Optimized arcade layout and game selection based on customer preferences and industry trends, resulting in improved traffic flow and higher profitability. Trained and supervised arcade staff and junior engineers on customer service protocols, equipment operation, and troubleshooting procedures, fostering a knowledgeable and efficient team.
Repair and replace defective components, including circuit boards, monitors, controls, and wiring, utilizing soldering equipment and specialized tools as needed. Install and configure hardware and software upgrades to enhance game features and functionality, staying abreast of industry advancements and technological innovations.
Education
ANNA UNIVERSITYCHENNAI
Bachelor of Engineering from ELECTRICAL AND ELECTRONICS ENGINEERING
04.2001
University Overview
- CGPA : 6.0
Skills
▪ Arcade & Bowling Machine Maintenance
PROJECT EXPERIENCE
PROJECT EXPERIENCE
Project Title:
Arcade Machine Installation for New venue (FIZA mall Mangalore & Nexus mall Koramangala, Timezone)
Project Description:
Led the installation and setup of arcade machines for the opening of both stores, ensuring the seamless integration of gaming equipment to enhance the store's entertainment offerings. Managed all aspects of the installation process, from initial planning and equipment selection to final testing and commissioning.
Key Responsibilities:
- Pre-installation Assessment: Conducted a comprehensive assessment of the store layout and space availability to determine the optimal placement and quantity of arcade machines.
- Equipment Selection: Collaborated with store management to select a diverse range of arcade machines that catered to the target demographic and aligned with the store's brand image and theme.
- Logistics Coordination: Coordinated with suppliers and logistics partners to ensure timely delivery of arcade machines and related equipment, optimizing scheduling to minimize disruption to store operations.
- Installation Execution: Oversaw the physical installation of arcade machines, including assembly, wiring, and connection to power sources, adhering to safety standards and manufacturer guidelines.
- Software Configuration: Managed the installation and configuration of gaming software, ensuring compatibility with arcade machines and smooth operation for players.
- Quality Assurance: Conducted thorough testing of each arcade machine to identify and rectify any technical issues or defects, ensuring optimal performance and reliability.
- Documentation and Training: Prepared detailed installation documentation and provided training to store staff on basic maintenance procedures and troubleshooting techniques to facilitate smooth operation and minimize downtime.
Project Outcome:
The successful installation and deployment of arcade machines at both stores contributed to enhancing the store's entertainment offerings and attracting a diverse customer base. The well-planned and executed installation process ensured minimal disruption to store operations and provided a seamless gaming experience for patrons. The popularity of the arcade section has since contributed to increased foot traffic and customer engagement, further solidifying both stores position as a leading destination for entertainment and leisure activities in the area.
Personal details
Personal details
Father name : G.Manoharan
Date of Birth : 22.12.1993
Nationality. : Indian
Declaration
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief.
Date: 18.05.2024
Place: Tamilnadu, India
References
References
SHAMSHOOL ARFEEN
SERVICE HEAD, INDIA
TEEG,
shamshool.arfeen@teeg.com
+919810249570
SAKTHIVEL:
SERVICE MANAGER
TIMEZONE ENTERTAINMENT PRIVATE LIMITED
sakthivel.seenuvasan@tzgms.com
+919597351991
PRAVEEN REDDY:
OPERATION HEAD
TIMEZONE ENTERTAINMENT PRIVATE LIMITED
praveen.reddy@teeg.com
+919008421576
BHAVESH SHAH:
CEO
GUJARAT AMUSEMENT INDUSTRIES
bhavesh.shah@gamesnmore.co.in
+919841081945
Timeline
SERVICE ENGINEER
TIMEZONE ENTERTAINMENT PRIVATE LIMITED
02.2022 - Current
ADMIN CUM TECHNICIAN
GUJARAT AMUSEMENT INDUSTRIES
03.2017 - 12.2019
ANNA UNIVERSITY
Bachelor of Engineering from ELECTRICAL AND ELECTRONICS ENGINEERING
04.2001
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