Sasikumar Arivazhagan
Chennai
Summary
Presales leader with 15+ years in RFx strategy, technical & functional proposal development, and deal orchestration for CCaaS—focused on Genesys Cloud solution across North America, EMEA, APAC, India and ANZ. Known for translating complex omni-channel and AI capabilities into crisp win themes, compliant responses, and executive-ready solution narratives. Shipley-certified writer with strong stakeholder management and cross-functional leadership.
Seeking a position that will benefit from my strong technical and pre-sales engineering experience to create sales business strategies and develop a customer base, marketing tools, and product launching.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pr. Strategic Response Technical Specialist
Genesys Cloud Services India Pvt Ltd - Global Presales - Strategic Response Management Team
01.2024 - Current
- Led end-to-end RFx for strategic and enterprise pursuits across NA, EMEA, APAC, India & ANZ, partnered with solution architects, product, legal and security to shape compliant, persuasive responses.
- Built technical narratives and diagrams for omni-channel CX (voice, messaging, digital), WEM and analytics; tailored architecture choices (Cloud Voice vs BYOC Cloud) to regulatory and carrier constraints.
- Translated business outcomes into AI-enabled solution value (virtual agents, agent assist, summaries, predictive engagement/routing) with clear KPI hypotheses and operational readiness steps into the proposal.
- Orchestrated RFx lifecycle: qualification, strategy/kickoffs, win-themes/storyboards, assumptions/risks, clarifications, and executive reviews and maintained a curated response library and style consistency.
- Drove content updates with product & marketing to reflect new packages/features (e.g., advanced AI packages and digital expansions).
- Preparing presentations containing high technical content typically to technical audiences and on occasion to senior business audiences.
- Linking the customers' business requirements to the Genesys offering including creating added value-based solutions consulting with lead solution architects.
- Provide a point of technical expertise to the customer to influence their decision-making.
- Work with Product Management and Product Marketing teams to ensure appropriate content is captured into the RFP repository and improve existing content and processes.
- Follow corporate style guides to ensure a global consistent look and feel for proposals.
- Pr. Proposal Technical Writer: 02/2023 – 12/2023
- Senior Proposal Technical Writer: 10/2017 – 01/2023
Associate Manager Presales
Kaar Technologies Pvt Ltd
07.2015 - 10.2017
- Represented SAP solution capability across the Middle East; led discovery, solutioning, RFx, pricing inputs and bid presentations; coordinated delivery estimates/schedules with practice leads.
Senior Business Consultant
Tech Mahindra, Chennai.
03.2014 - 07.2015
- Gathered requirements and crafted solutions for Liferay/IBM WebSphere/Java portals; enabled sales with demos, proposals, and pre/post-sales support; contributed user stories and test cases.
Proposal Engineer (C&I)
BGR Energy System, Chennai.
02.2010 - 07.2013
- Engineered proposals (incl. commercials) for large government power projects, owned vendor negotiations, specs and stakeholder coordination through acceptance.
CSO
AllSec Technologies, Chennai.
03.2009 - 10.2009
- Resolved escalations, documented functional and supplementary specifications; ensured adherence to quality SLAs.
Education
B.E. - Electronics & Instrumentation Engineering
Anna University
05-2009
Skills
- Presales Management
- Proposal/Bid Management
- Repository Tool Management
- Project Management
- Business Analysis
- Project Operations
Certification
- Genesys Cloud CX Professional.
- AWS Solution Architect
Core Competencies
- AI-powered CX – Have positioned Genesys AI (virtual agents, agent copilot, predictive engagement, routing, summaries, empathy/sentiment) to reduce handle time, automate routine contacts, and improve CSAT in functional proposals to Global and Enterprise prospects.
- Digital + Messaging at scale – Crafted proposals spanning WhatsApp, Facebook/Instagram DM, X DMs, SMS, email, web messaging, designed for persistent threads and rich media.
- Voice & Telephony options – Have confidently proposed Genesys Cloud Voice, BYOC Cloud and articulate carrier/SIP trunking, WebRTC endpoints and routing implications.
- WEM & Analytics – Have positioned full-stack WEM (quality, forecasting, scheduling) with 100% interaction transcription, topic trends, empathy/sentiment, and long-range analytics windows with WEM proposals to prospects.
- Security, Compliance & Trust – Have addressed Security questionnaires and assessment with clarity on SOC 2 Type 2, ISO 27001, PCI DSS, GDPR/CCPA, HIPAA/FedRAMP region coverage and data handling.
- Outcome-driven storytelling – Have developed win themes tied to TCO/ROI, operational KPIs, experience orchestration and global availability (backed by Gartner-recognized leadership).
Timeline
Pr. Strategic Response Technical Specialist
Genesys Cloud Services India Pvt Ltd - Global Presales - Strategic Response Management Team
01.2024 - Current
Associate Manager Presales
Kaar Technologies Pvt Ltd
07.2015 - 10.2017
Senior Business Consultant
Tech Mahindra, Chennai.
03.2014 - 07.2015
Proposal Engineer (C&I)
BGR Energy System, Chennai.
02.2010 - 07.2013
CSO
AllSec Technologies, Chennai.
03.2009 - 10.2009
B.E. - Electronics & Instrumentation Engineering
Anna University