Sasikumar Arivazhagan
Chennai
Summary
Presales Leader with over 15 years of experience in RFx strategy, technical and functional proposal development, and end-to-end deal orchestration for Contact Center as a Service (CCaaS) solution—specializing in Genesys Cloud across North America, EMEA, APAC, India, and ANZ regions. Recognized for translating complex omnichannel and AI-driven capabilities into compelling win themes, compliant responses, and executive-ready solution narratives. A Shipley-certified proposal writer with proven expertise in stakeholder engagement, cross-functional collaboration, and driving strategic growth through presales excellence.
Seeking a position that will benefit from my strong technical and pre-sales engineering experience to create sales business strategies and develop a customer base, marketing tools, and product launching.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pr. Strategic Response Technical Specialist
Genesys Cloud Services India Pvt Ltd
01.2024 - Current
- Led end-to-end RFx for strategic and enterprise pursuits across NA, EMEA, APAC, India & ANZ, partnered with solution architects, product, legal and security to shape compliant, persuasive responses.
- Contributed to 25+ Mid-Size, enterprise bids in a every quarter, supporting all bid stages from RFI to RFP; served as a key presales resource driving revenue generation for global customers.
- Built technical narratives and diagrams for omni-channel CX (voice, messaging, digital), WEM and analytics; tailored architecture choices (Cloud Voice vs BYOC Cloud) to regulatory and carrier constraints.
- Translated business outcomes into AI-enabled solution value (virtual agents, agent assist, summaries, predictive engagement/routing) with clear KPI hypotheses and operational readiness steps into the proposal.
- Orchestrated RFx lifecycle: qualification, strategy/kickoffs, win-themes/storyboards, assumptions/risks, clarifications, and executive reviews and maintained a curated response library and style consistency
- Drove content updates with product & marketing to reflect new packages/features (e.g., advanced AI packages and digital expansions).
- Preparing presentations containing high technical content typically to technical audiences and on occasion to senior business audiences.
- Linking the customers' business requirements to the Genesys offering including creating added value-based solutions consulting with lead solution architects.
- Provide a point of technical expertise to the customer to influence their decision-making.
- Work with Product Management and Product Marketing teams to ensure appropriate content is captured into the RFP repository and improve existing content and processes.
- Follow corporate style guides to ensure a global consistent look and feel for proposals.
Senior Proposal Technical Writer
Genesys Cloud Services India Pvt Ltd
10.2017 - 01.2023
- Led end-to-end RFx for strategic and enterprise pursuits across NA, EMEA, APAC, India & ANZ, partnered with solution architects, product, legal and security to shape compliant, persuasive responses.
- Contributed to 25+ Mid-Size, enterprise bids in a every quarter, supporting all bid stages from RFI to RFP; served as a key presales resource driving revenue generation for global customers.
- Built technical narratives and diagrams for omni-channel CX (voice, messaging, digital), WEM and analytics; tailored architecture choices (Cloud Voice vs BYOC Cloud) to regulatory and carrier constraints.
- Translated business outcomes into AI-enabled solution value (virtual agents, agent assist, summaries, predictive engagement/routing) with clear KPI hypotheses and operational readiness steps into the proposal.
- Orchestrated RFx lifecycle: qualification, strategy/kickoffs, win-themes/storyboards, assumptions/risks, clarifications, and executive reviews and maintained a curated response library and style consistency
- Drove content updates with product & marketing to reflect new packages/features (e.g., advanced AI packages and digital expansions).
- Preparing presentations containing high technical content typically to technical audiences and on occasion to senior business audiences.
- Linking the customers' business requirements to the Genesys offering including creating added value-based solutions consulting with lead solution architects.
- Provide a point of technical expertise to the customer to influence their decision-making.
- Work with Product Management and Product Marketing teams to ensure appropriate content is captured into the RFP repository and improve existing content and processes.
- Follow corporate style guides to ensure a global consistent look and feel for proposals.
Associate Manager Presales
Kaar Technologies Pvt Ltd
07.2015 - 10.2017
- Represented SAP ERP capabilities to domain leaders across the Middle East, contributing to business growth and new opportunity development.
- Established a structured approach to opportunity management—client meetings, solution pitches, RFP/RFI responses, and bid presentations.
- Led and supported opportunity qualification, response strategy, proposal development, pricing, and competitive positioning.
- Collaborated with delivery heads to define solutions, resource planning, cost estimation, and technical responses.
- Delivered weekly pipeline and productivity reports to sales and delivery teams for strategic planning.
- Supported sales with prospecting, tailored pitch decks, market insights, and product demonstrations.
Senior Business Consultant
Tech Mahindra
03.2014 - 07.2015
- Delivered technical and functional solutions on Liferay, IBM WebSphere, and Java portals by closely engaging with customer business requirements.
- Collaborated with sales teams to develop account strategies, create sales tools, and deliver impactful presentations.
- Provided pre- and post-sales support alongside regional sales managers to design, propose, and close new opportunities.
- Acted as a business analyst to gather requirements, develop user stories, and define test cases for new prospects.
- Supported project delivery, operations, and resource augmentation within the business unit.
Proposal Engineer (C&I)
BGR Energy System
02.2010 - 07.2013
- Coordinated with project engineers to develop engineering proposals and commercial estimates for major government power plants in India, including Mettur and Kalisindh.
- Created technical specifications for functional equipment and led vendor negotiations for pricing and delivery.
- Participated in customer and vendor meetings for pricing discussions, technical presentations, and UAT coordination.
- Collaborated with government officials, design consultants, and authorized vendors to ensure seamless project execution and delivery.
CSO
AllSec Technologies
03.2009 - 10.2009
- Provided product updates and resolved technical queries for customers with subject-matter expertise.
- Managed quality-related escalation calls while ensuring adherence to defined schedules.
- Authored detailed Functional Requirements and Supplementary Specification (non-functional) documents based on customer specifications.
Education
B.E. - Electronics & Instrumentation Engineering
Anna University
Chennai01-2009
Skills
- Presales strategy development
- Proposal management
- Repository administration expertise
- Project management
- Business requirements analysis
- Project management operations
Certification
- Genesys Cloud CX Professional.
- AWS Solution Architect
Timeline
Pr. Strategic Response Technical Specialist
Genesys Cloud Services India Pvt Ltd
01.2024 - Current
Senior Proposal Technical Writer
Genesys Cloud Services India Pvt Ltd
10.2017 - 01.2023
Associate Manager Presales
Kaar Technologies Pvt Ltd
07.2015 - 10.2017
Senior Business Consultant
Tech Mahindra
03.2014 - 07.2015
Proposal Engineer (C&I)
BGR Energy System
02.2010 - 07.2013
CSO
AllSec Technologies
03.2009 - 10.2009
B.E. - Electronics & Instrumentation Engineering
Anna University