Sasikumar V
Banking
DHARMAPURI
Summary
Dynamic Branch Operations Manager at Ujjivan Small Finance Bank with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in compliance and customer service, fostering strong client relationships that drive loyalty. Successfully implemented strategic plans, resulting in improved financial reporting and increased sales revenue through effective relationship management.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Branch Operations Manager
Ujjivan Small Finance Bank
Bangalore
01.2019 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Maintained friendly and professional customer interactions.
- Completed daily Bank Secrecy Act reports.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Sales Executive
Icici Bank
Hosur
06.2016 - 12.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Education
Master of Science - Applied Electonics
Erode Arts And Science College
Erode 03.2014
Bachelor of Science - Electronics
Erode Arts And Science College
Erode 03.2012
High School Diploma - Computer Science
Government Higher Secondary School
Maniyadhahalli Dharmapuri 03.2009
Matriculation School -
Government Higher Secondary School
Maniyadhahalli Dharmapuri 03.2007
Skills
Daily basis operations work complete
Customer compliance
Customer service given on priority
Clean desk policy
Supporting to sales verticals
Additional Information
Think positive
Timeline
Branch Operations Manager
Ujjivan Small Finance Bank
01.2019 - Current
Sales Executive
Icici Bank
06.2016 - 12.2018
Master of Science - Applied Electonics
Erode Arts And Science College
Bachelor of Science - Electronics
Erode Arts And Science College
High School Diploma - Computer Science
Government Higher Secondary School
Matriculation School -
Government Higher Secondary School