Vinitgiri Laxmangiri Goswami
Bhuj
Summary
Experienced operations leader dedicated to optimizing branch performance and enhancing customer satisfaction. Skilled in driving process improvement and fostering a cohesive team environment to adapt to changing business needs. Recognized for reliability and consistently delivering tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
5
5
years of professional experience
Work History
Branch Operations Manager
Indusind Bank
09.2024 - Current
Branch Operations Manager
DCB BANK LTD
04.2020 - 08.2024
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Trained employees on proper procedures and strategies to improve productivity.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
Education
B.COM -
J B Thacker Commerce College
Bhuj, India03-2015
H.S.C. -
Alfred High School
Bhuj03-2012
S.S.C. -
P.C.V Mehta High School
Bhuj03-2010
Skills
- Familiar with Internet and MS Office
- Long-term strategic planning
- Team leadership
- Daily operations coordination
- Staff development
- Customer relationship management
- Effective team leader
- Financial analysis expertise
- Banking operations knowledge
Languages
Gujarati
English
Hindi
Personal Information
- Date of Birth: 05/29/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Play Cricket
In Free Time, I would Love to play Cricket.
Timeline
Branch Operations Manager
Indusind Bank
09.2024 - Current
Branch Operations Manager
DCB BANK LTD
04.2020 - 08.2024
B.COM -
J B Thacker Commerce College
H.S.C. -
Alfred High School
S.S.C. -
P.C.V Mehta High School
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