Summary
Overview
Work History
Education
Skills
Programs and Projects
ACTIVITIES AND INTERESTS
Timeline
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Sasya Talluri

Sasya Talluri

Hyderabad

Summary

Program & QA Operations Leader with 9+ years of experience in game operations, ML data programs, and customer service delivery. Proven track record in QA project planning, Agile/Scrum delivery, stakeholder engagement, and people leadership. Skilled at driving quality improvement, risk mitigation, and process optimization through data-driven decision-making. Certified Scrum Master with expertise in cross-functional team leadership and operational excellence.

Overview

10
10
years of professional experience

Work History

Manager I - Quality and Training

Amazon
Hyderabad
05.2024 - Current
  • Directed QA and process improvement projects across multiple ML workflows, enhancing ML model accuracy from 90.32% to 96.05% in a Visual Inspection Program by redesigning labeling workflows and training.
  • Spearheaded the Nike Skill compliance initiative, reducing forced session ends by 44% (0.34 to 0.19) in 5 weeks via coaching and performance tracking.
  • Launched process improvement projects across multiple ML workflows, achieving a 32% speed per label improvement (from 19.22s to 13.1s) for the Fungibility Program by implementing SME mentorship and performance dashboards.
  • Managed training and onboarding for over 60 associates, scaling validation capacity, and improving quality consistency.
  • Launched 4 process pilots and transitioned them to production within 3 months, meeting success metrics.

Team Lead, Operations

Electronic Arts
Hyderabad
01.2020 - 04.2024
  • Oversaw QA project planning, sprint delivery, and cross-team collaboration for multiple game titles, and CRM systems.
  • Led Route 99 Project, improving quality scores from 97.6% to 99% in 8 months by introducing peer-to-peer feedback and coaching.
  • Identified and resolved 120+ CRM bugs and enhancements across 7 sprint cycles, improving platform usability and stability.
  • Built documentation for workflows, test plans, and change logs to streamline knowledge transfer.

Transaction Risk Investigator,

Amazon
Hyderabad
07.2015 - 01.2020
  • Participated in Kaizen cost-reduction projects, contributing to over $150K in savings.
  • Resolved escalations, including executive escalations and Better Business Bureau (BBB), improving customer satisfaction, and reducing contact volume.
  • Conducted risk analysis and quality audits to detect fraud patterns and improve transaction safety.

Education

Bachelors of Technology - Electrical And Electronics

Jawaharlal Nehru Technological University
Hyderabad
06-2015

Skills

  • Project & Program Management (Agile/Scrum, Kanban)
  • Software Development Lifecycle (SDLC) and Agile Methodologies
  • Certified Scrum Master
  • Lean Six Sigma
  • QA Strategy, Test Planning & Execution
  • Team Leadership & Mentoring
  • Risk and Quality Management
  • Stakeholder Management
  • CRM Tools, Jira, Confluence, Salesforce, SQL
  • Process Optimization and Automation Support

Programs and Projects

  • Vulcan Stow to Pod Project (Amazon): Improved quality from 98.92% to 99.51%, reduced speed per label by 50s, and implemented mentorship to sustain performance.
  • Fungibility SPL Program (Amazon): Oversaw 120 associates, reduced SPL by 32% with structured reporting and refresher training.
  • Nike Compliance Metrics Project (Amazon): Reduced forced session ends by 44% site-wide in 5 weeks.
  • CRM Platform Enhancement (EA): Delivered 120+ fixes and enhancements, increasing efficiency for game support teams.
  • Route 99 Quality Program (EA): Peer review coaching system increased quality scores by 1.4% to reach target 99%.

ACTIVITIES AND INTERESTS

  • Gaming
  • Badminton and Table Tennis
  • Dancing and Cooking

Timeline

Manager I - Quality and Training

Amazon
05.2024 - Current

Team Lead, Operations

Electronic Arts
01.2020 - 04.2024

Transaction Risk Investigator,

Amazon
07.2015 - 01.2020

Bachelors of Technology - Electrical And Electronics

Jawaharlal Nehru Technological University

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Sasya Talluri