SWIFT
Sathish Joseph
Security, Resilience, Risk Management And Safety
CHENNAI
Summary
Security and Risk Management expert with 20+ years of experience managing investigations, personnel matters and sensitive information and intelligence.
Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment.
Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation.
Forward-thinking Security Professional with extensive knowledge of Security, Resilience and Risk Management .
Known for success in Logistics, Hospitality and IT industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
32
32
years of professional experience
16
16
years of post-secondary education
4
4
Language
Work History
Security Director
Delhivery India Pvt Ltd
Chennai , Tamilnadu
2022.04 - Current
- Assessed ongoing risk factors and suggested improvements to senior management.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinator for Security process integration after acquisition of Spoton by Delhivery
- Established effective security policies and monitored implementation at all levels.
- Liaised with local, state and federal agencies to cooperate in investigations.
- Monitored property and investigated areas of suspicion
Head of Risk Management
Spoton Logistics Pvt Ltd
Bengaluru , Karnataka
2019.06 - 2022.04
- Interacted with customers to build connections and nurture relationships.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Kept team compliant with security protocols and appearance standards. Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Drafted security operating procedures and training materials for human resources department. Implemented Health and safety protocols across facilities
- Supervised risk management, loss prevention and safety operations for Pan India facilities to decrease incidents of theft, waste and abuse.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Designed SMART (Security management and Risk Tracking) This module caters to multi- dimensional features which include, Incident management, Customer exception handling, RCA, CAPA of exceptions, MIS, GF Invoicing, functional Inventory and Performance Management.
- With overall strategy and planning losses reduced from .09% to .05% against transacting volume which has also increased customer satisfaction and built trust
- There was also reduction in issue of Credit Notes to customers by 25% thereby reducing direct billing losses
Regional Security Operations Manager (South)
Blue Dart/DHL Pvt Ltd
Chennai , Tamilnadu
2014.08 - 2019.06
- Managed External Guard force of near to 400+Sec staff who are deployed at various Blue Dart locations across region
- Investigation into incidents of theft, pilferage, accidents and other cases and submission of reports
- Planned and executed emergency response drills to be armed for responding to fire, bomb threat and other natural calamities
- Functional Coordinator AI Sec Team: Strategist, Planning & Execution of functional Activities for Pan India Security Team along with AI Sec Head
- Managed PAN India Security reports, MIS and monitoring of Regional Team performance
- Conceptualized SWIFT (Single Window Interface Terminal) module caters to multi-dimensional features which includes, Incident logging/monitoring, MIS/ report generation, GF Invoicing, functional Inventory in addition to Performance Management of each team member. This application is now online and being used exhaustively for all Security function PAN India. This has not only made function “paper free” but has also reduced mail traffic to large extent and is still being in use till date.
- Have been honored EMPLOYEE OF YEAR for 2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed team of employees, overseeing hiring, training and professional growth of employees
Security Manager
Radisson Blu GRT Hotel
Chennai , Tamilnadu
2011.07 - 2014.08
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Recorded incident reports with detailed accounts of occurrences.
- Identified, developed, implemented and maintained security protocols for organization.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Monitored property and investigated areas of suspicion.
Security Specialist
Nokia India Pvt. Ltd
Chennai , Tamilnadu
2010.06 - 2011.07
- Coordinating for smooth operation of Security function and ensure adherence of security policies and procedures
- Incident Investigations: Investigation into incidents of theft, pilferage, accidents and other cases and rendering of report
- Crises Management: To take stock of situation during crises and also played major role during major crises situation like employees unrest (strike), fire accidents and other such events
- Conducted regular and effective training of staff covering process to personal grooming and soft skills
- Screened incoming employees, personal belongings and shipments for security concerns
Agency Relationship Manager
HSBC India Pvt Ltd
Visakhapatnam , Andhra Pradesh
2006.05 - 2010.06
- To manage external Debt Recovery Agencies located across different regions, with whom HSBC Middle
- East has signed contractual agreement to recover / collect debts on accounts allocated
- Skip Tracing of defaulters, Bad debt counseling and negotiation for settlement
- External Agency management, Account allocation, recall of accounts and reconciliation of accounts,
- Have been awarded as “Top Performer of month/Quarter ”
- Handled 150 calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results
Police Officer
Indian Navy – Provost Cadre
Mumbai , Maharashtra
1991.01 - 2006.01
- Incident Investigations: Investigation into incidents of theft, pilferage, accidents and other cases and rendering of report on same and take corrective action for non occurrence
- Armed for responding to fire, bomb threat and other natural calamities
- Liaison with Police and Govt Officials: To liaise with police and Govt officials
- Audits: Initialize and execute inventory control audits for Loss prevention, Responsibilities
- Security In-charge of major Commercial gate at Naval Dockyard Visakhapatnam with movement of near to 10,000 government and contractual staff
- Master-At-Arms onboard Indian Naval Ship Magar
- Incident management and general policing at Naval Provost Headquarters at Goa
- In charge Security at Naval Detachment Thopputhurai for operation “Tasha”
- Conceptualized Security Management Software for Naval Dockyard Visakhapatnam which helped in Centralized Monitoring of Security Systems inside yard.
Education
Graduation - Defense
Ministry of Defense
Defence Acadamy 1991.02 - 1994.01
Intermediate - Accountancy
Don Bosco
Egmore, Chennai 1988.01 - 1990.01
Matric -
Don Bosco
Egmore, Chennai 1977.01 - 1988.01
Skills
Business Development
Affiliations
Professional with more than 25+ years‟ experience in Core Security operations
Handled Managerial roles in IT, manufacturing, Hospitality and Logistics industry.
An Ex-Police Officer from the Indian Naval Services with expertise in Security & Safety Operations
Certified professional in E-Security, Safety, Investigation, Fraud detection and Loss Prevention.
Accredited Trainer for Physical and Electronic Security.
Experienced Strategist in contingency planning and crises management
Certifications
Certified in Security Management Personnel from the Indian Navy with enhanced training in Physical
Security, Industrial Safety, CCTV, Access control and Guard force Management.
Certified from Naval Police School for Policing, Industrial Security, Crime Detection and short course
in IPC.
Specialized in Managing external Agencies involved in Bad Debt Recovery, fraud detection and
investigation for banking offences.
Accomplishments
Have been honored with the "Employee of the Year" award in 2016 by DHL worldwide.
Have Conceptualized and designed two important Security/Risk Management platforms "SWIFT" and "SMART" to effectively manage the Loss prevention ticketing system for Logistics sector.
Software
SMART
Timeline
Security Director
Delhivery India Pvt Ltd
2022.04 - Current
Head of Risk Management
Spoton Logistics Pvt Ltd
2019.06 - 2022.04
Regional Security Operations Manager (South)
Blue Dart/DHL Pvt Ltd
2014.08 - 2019.06
Security Manager
Radisson Blu GRT Hotel
2011.07 - 2014.08
Security Specialist
Nokia India Pvt. Ltd
2010.06 - 2011.07
Agency Relationship Manager
HSBC India Pvt Ltd
2006.05 - 2010.06
Graduation - Defense
Ministry of Defense
1991.02 - 1994.01
Police Officer
Indian Navy – Provost Cadre
1991.01 - 2006.01
Intermediate - Accountancy
Don Bosco
1988.01 - 1990.01
Matric -
Don Bosco
1977.01 - 1988.01
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