Sathish Krishnamurthy

• Lead 24x7x365 Global NOC operations supporting 2000+ SME customers across multiple technology towers
• Owned / Led delivery of NOC, SOC, and endpoint detection response services with multi-tier support
• Managed incident response actions for cybersecurity breaches and infections effectively
• Incorporated various log sources to strengthen threat intelligence and detection capabilities
• Drive operational excellence by implementing automation-first strategies reducing manual tasks by 60%
• Own end-to-end incident, problem, and change management, improving MTTR
• Assisted in implementing architectural changes aligned with changing requirements
• Executed automation through scripting tools to enhance operational efficiency
• Collaborate with Sales and Presales for solution design, RFP/RFI responses, and SOW creation
• Engage in Monthly and Quarterly business reviews with clients along with Service Delivery managers and technical stake holders
• Managed a team of 100+ IT professionals across all technologies with P&L responsibilities
• Collaborate closely with cross-functional teams, including product management, engineering, and executive leadership, to align company objectives
• Implement dashboards, observability, and service health reporting for executive leadership
• Engage with all levels of executive leadership to establish and execute long- term business strategies and customer retention

• Successfully delivered 30+ projects (globally) and managed a large team up to 55+ members
• Successfully managed multi-year portfolios in large engagements in U.S and India ($10m+)
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Earned several delivery excellence awards and recognitions
• Been part of Customer’s program review board and strategy group to make informed decisions and drive business improvements by leveraging data and analytics
• Led, managed, and coached a team of managers and senior managers to define clear targets and meet project objectives
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Implemented projects using predictive, iterative, and agile modes
• A key contributor to ITSM and ITOM practice success. Significantly contributed to the transition of multiple projects (inception to closure) including gap analysis, road maps, business cases, statement of work, costing, schedule, team formation, team management, risk management, stakeholder management, transition management, change management, etc.

• Manage project elements, including, but not limited to, schedule, cost, resources, work allocation, tracking, and risks
• Work with the project sponsor, team, and SMEs to develop an appropriate project delivery strategy
• Technical [Implement technical strategy in a way that maximizes the business value of the project]
• Authentic [accept others for what and who they are]
• Creative [think abstractly, see things differently, innovate]
• Political [political intelligence and making things happen]
• Systemic [drive to understand and build systems]
• Cultural [sensitivity to other cultures including values, norms, and beliefs]
• Tailor both traditional and agile tools, techniques, and methods for each project
• Thorough planning and prioritizing diligently
• Implement the customer Project Management Framework and Project Control Gates processes
• Crisis Management

Lead IT Service Management and IT Operations management Implementations for large scale clients in USA.

Developed an assessment of the current state of the implementation at the client’s place along with recommendations for improvement. Architected and Implemented IT Service Management solutions and IT Ops Solutions for leading banking, transportation and hospital domains at USA.

Coached and mentored team members, playing an active role in team-building expertise, Offered support in tool enhancements based on personal research and user feedback.

Built, coached and mentored a team of 25 with through knowledge in various IBM service management and Operations management tools.

Let a team for process consulting and expanded business on service management and availability management portfolio

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Worked in architecture, design and implementation of various IBM suite for products such as TADDM, CCMDB, TAMIT and TSRM
• Provided direction and guidance to process improvements and established policies.
• Delivered unit-tested systems within customer-prescribed timeframes.
• Integrated third-party tools and components into applications.
• Provided guidance and mentored less-experienced staff members.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Coordinated efficient large-scale software deployments.
• Informed internal personnel and external stakeholders of project milestones.