Sathishkumar C
Chennai
Summary
6+ years of experience (L2) in Exchange/o365 and working with Cognizant Technology Solutions. Good knowledge and having hands on experience in O365, Microsoft Exchange and Active Directory. Experienced in Incident Management, Change Management, Release Management and Problem Management. Handling of P1 incidents and providing resolution to the issues within the stipulated time period and work on Problem tickets for the High and Critical incidents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tech Lead (Office 365 Administrator)
Cognizant Technology Solutions
12.2018 - Current
- Handle daily user (L2 and L3) tickets and alerts as part of incident management, and assist L1 engineers.
- Engage in administrative tasks such as adding, modifying, and deleting group mailboxes and email accounts.
- Engage in administrative tasks in MS Teams, such as enabling EV, ACP, and restoring the Teams group.
- Perform daily sanity checks for Exchange/O365. Manage Exchange servers based on alerts for disk issues.
- Migrated mailboxes from the on-premises Exchange 2013 server to Office 365.
- Re-granting user access lost post-migration.
- Troubleshoot on-premises cloud email issues in a hybrid environment.
- Exchange calendar, shared folder permission, and delegation.
- Email restoration.
- Work on SMTP, inbound and outbound connectors requests.
- Reset the password, unlock accounts. Manage and provide RBAC for the Internal and Support teams based on their requirements.
- Perform monthly patching for Exchange, hybrid, Edge servers, and Jump servers.
- Handled the major outage analysis call and provided resolution with the root cause.
- Create transport rules in the cloud for managing users and security requirements.
- Manage the SMTP server and provide support to the Application team for the automatic email delivery system.
- Manage Azure AD registration, SSO, and MFA reset requests.
- Work with PowerShell scripts for exporting bulk reports and modifying changes for bulk users.
- Create SOPs and share them with the team, and prepare highlights and lowlights every month for all the technologies as a monthly report.
- Perform impact analysis for VM, hardware, and network activities that are dependent on Active Directory servers on weekends.
Senior System Engineer
vertix solution
Chennai
02.2018 - 10.2018
- Responding to and answering calls, emails, and web tickets from end users in a cordial, professional manner.
- Providing first-level support on desktops, peripherals, and office automation products.
- Configuration and installation of all software-related issues, and hardware troubleshooting.
- Maintaining the desktop and laptop asset inventory, and preparing a monthly report for the location.
- Working on various compliance activities, such as a McAfee update, a security patch update, and an SCCM update.
- Troubleshoot client software and basic network connectivity problems.
System Engineer
Precision Informatic Pvt Ltd
Chennai
10.2015 - 01.2018
- Installed, configured, and maintained Windows Server operating systems.
- Installed and configured operating systems, middleware products and databases.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Education
MCA -
URUMU DHANALAKSHMI COLLEGE University of BHARATHIDASAN
01.2015
BCA -
URUMU DHANALAKSHMI COLLEGE University of BHARATHIDASAN
01.2012
Skills
- O365 issues troubleshooting
- Coordinate and work with Microsoft for permanent issues fix
- Handle Major Outage analysis call and Providing Resolution with Root Cause
- DNS Management
- Monitor the Tickets/Alerts and resolve based on priority
- Handle VIP related queries
- Inventory and SOP creation
- Incident Management
- Change Management
- Problem Management
- Server Management
- Active Directory management
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Teams Administrator Associate
Timeline
Tech Lead (Office 365 Administrator)
Cognizant Technology Solutions
12.2018 - Current
Senior System Engineer
vertix solution
02.2018 - 10.2018
System Engineer
Precision Informatic Pvt Ltd
10.2015 - 01.2018
MCA -
URUMU DHANALAKSHMI COLLEGE University of BHARATHIDASAN
BCA -
URUMU DHANALAKSHMI COLLEGE University of BHARATHIDASAN