Sathish Pandian
Chennai
Summary
Hardworking and motivated Leader with more than 15 years of experience and record of success in BFSI industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Delivery Manager (Banking KYC Process))
Tata consultancy services
Chennai
01.2010 - Current
- Built strong operational teams to meet process and production demands.
- Established clear goals and objectives for each phase of a given project before commencing work.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured that all stakeholders had access to accurate information about project status at all times.
- Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.
- Coordinated cross-functional activities among various departments.
Customer Care Executive
BLUE JUNE INFOTECH
Chennai
04.2009 - 12.2009
- Maintained high satisfaction score by consistently resolving first-call issues.
- Consulted with customers regarding needs and addressed concerns.
Customer Care Officer
HTMT Global solution
Chennai
01.2008 - 03.2009
- Responded promptly to incoming phone calls from customers seeking assistance.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
BBA - Business Administration With Computer Applications
Annamalai University
Chennai05-2007
Skills
- Staff Development
- Contract Management
- Performance Management
- Workforce Management
- Business Development
- KYC Knowledge
Accomplishments
- Star Performer Awards
- Best Team Leader Award
Certification
- Agile Champion+ Certification in TCS
- Yellow Belt in Six Sigma
- Diploma in Compute Applications
- Tally
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Project Delivery Manager (Banking KYC Process))
Tata consultancy services
01.2010 - Current
Customer Care Executive
BLUE JUNE INFOTECH
04.2009 - 12.2009
Customer Care Officer
HTMT Global solution
01.2008 - 03.2009
BBA - Business Administration With Computer Applications
Annamalai University
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