Hardworking and motivated Leader with more than 15 years of experience and record of success in BFSI industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Delivery Manager (Banking KYC Process))
Tata consultancy services
Chennai
01.2010 - Current
Built strong operational teams to meet process and production demands.
Established clear goals and objectives for each phase of a given project before commencing work.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Ensured that all stakeholders had access to accurate information about project status at all times.
Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.
Coordinated cross-functional activities among various departments.
Customer Care Executive
BLUE JUNE INFOTECH
Chennai
04.2009 - 12.2009
Maintained high satisfaction score by consistently resolving first-call issues.
Consulted with customers regarding needs and addressed concerns.
Customer Care Officer
HTMT Global solution
Chennai
01.2008 - 03.2009
Responded promptly to incoming phone calls from customers seeking assistance.
Maintained high satisfaction score by consistently resolving first-call issues.
Education
BBA - Business Administration With Computer Applications
Annamalai University
Chennai
05-2007
Skills
Staff Development
Contract Management
Performance Management
Workforce Management
Business Development
KYC Knowledge
Accomplishments
Star Performer Awards
Best Team Leader Award
Certification
Agile Champion+ Certification in TCS
Yellow Belt in Six Sigma
Diploma in Compute Applications
Tally
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Project Delivery Manager (Banking KYC Process))
Tata consultancy services
01.2010 - Current
Customer Care Executive
BLUE JUNE INFOTECH
04.2009 - 12.2009
Customer Care Officer
HTMT Global solution
01.2008 - 03.2009
BBA - Business Administration With Computer Applications
<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd
Associate Director – BPO, Process Delivery and Transition Manager at NTT Data ServicesAssociate Director – BPO, Process Delivery and Transition Manager at NTT Data Services