Sathiyanarayanan M

Expertise in Salesforce Administration tasks

• Email to Case
• Web to Lead
• Web to Case
• Email Alert
• Process Builder
• Workflow Rules
• Email Templates (Classic (Text,HTML (With and Without Letterhead)) And Lightning Template)
• Approval Processes
• Flows (Screen Flow, Auto Launched Flow (With Trigger and Without Trigger), Scheduled Flow and Time Dependent Flow)
• Validation Rules
• Reports (Standard and Custom Report Types) and Dashboard

Expertise in Salesforce Services

• Sales Cloud
• Service Cloud
• Community Cloud

Expertise in Salesforce Integrations

• DocuSign
• DocuGen
• Workato
• Zapier

Additional Qualities

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Handled 2 calls per day to address customer inquiries and concerns.
• Created plans and communicated deadlines to complete projects on time.
• Increased customer satisfaction by resolving issues.

Projects

1) Have completed Sales Cloud Implementation for one of our client "AppViewX - Payoda - Coimbatore" with following Salesforce features.

• Standard Opportunity
• Standard Quote with Custom Quote Template (Developed by Visual Force Pages)
• Email Alerts
• Approval Process
• Validation Rules
• Reports and Dashboards

2) Have completed the DocuSign Integration for few clients "Global Processing System - UK" and "Acorn Business Finance - UK".

3) Einstein Chatbots - Service Cloud on going project for "Secret Escape - UK" client.

4) Have completed the Sales Cloud Configuration few clients "Lightfoot" and "Veritas - UK" (Property Management).

Have being handled the support cases for our varies clients

• DPD IE
• Energy System Catapult
• UltraSoc
• W2 Global Data Solution
• MS-RT
• Mersey Maritime
• Ribeye Limited
• Acorn Business Finance
• Veritas Property Management - UK
• Lightfoot

• Expertise in Tax certification process for US Mortgage.
• Promoted as Quality checker for auditing the files completed by trainee associates.
• Adept in procuring the taxes for majority states in US.
• Monitoring flaws done by processors and imparting various error reduction techniques.