Sathiya Perumal

Stage - EBITDA to Net Profitability

Achieved a 5% increase in net profitability within the first six months post-implementation of efficiency enhancement strategies.

Compliance and Increments Project

• Actively developing ONDC Financial Services for Buyer App to facilitate financial transactions within the ONDC platform.
• Successfully ensured compliance with RBI digital banking guidelines, achieving a 100% adherence rate through rigorous audits and process enhancements.
• Facilitated seamless transition and integration of loan insurance services with Acko and GoDigit, resulting in a 30% increase in customer satisfaction.

Migration of native Android and iOS applications to a unified Flutter app

• Completed the migration project ahead of schedule, reducing development time by 40%.

Infrastructure and DevOps Activities

• Successfully deployed AWS Aurora for database connections auto-scaling, resulting in a 50% reduction in latency and improved reliability.
• Completed migration of all microservices to AWS Fargate, optimizing resource utilization and reducing infrastructure costs by 30%.
• Reduced mean time to detect and resolve issues by 60% through proactive alerting and monitoring.
• Implemented customized alert thresholds, reducing false positives by 70% and improving incident prioritization.
• Enhanced system stability and reliability, resulting in a 40% reduction in critical incidents reported by end-users.
  

Operations and Customer Support Activities

• Optimized customer support processes and workflows, resulting in a 25% decrease in average resolution time.
• Implemented self-service options in customer support portal, reducing support ticket volume by 15% and empowering customers with faster resolutions.
• Utilized Superset for real-time reporting, enabling data-driven decision-making and improving service quality.
  

Stage - Towards Profitability

• Operations Improvement Project
• Drove redevelopment of internal loan approval system using Business Process Model and Notation (BPMN) in use by 50 employees, resulting in 20+ new features, reduction of 20% in save/load time and 15% operation time
• Inhouse Projects for cost Saving towards Profitability goal
• Led design and development of in-house payment collection tool (creditmate replacement), resulting in more streamlined and efficient payment process.
• Designed and led development of in-house tool for KYC agent app (Vymo Replacement), resulting in faster and more accurate customer verification processes and improved compliance with regulatory requirements.

NBFC - Stage - Series B Funded

Major Project Involved

• UPI paylater product with creditLine
• EMI card product with creditline
• Use Case Lending for Consumer Finance Products with pinelabs integration
• Led the migration project of transitioning lending partner operations to Salesforce CRM, overseeing the end-to-end process from planning to implementation.

Roles and Responsibilities

• Led multi-disciplinary 15+ person team to execute software development roadmaps for launch of new lending products and 45+ product increments
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Led the successful execution and delivery of 5+ projects, achieving a 90% customer satisfaction rate and a 95% on-time delivery rate
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

Fintech Startup - Stage - Series A Funded

Project Involved

• Launched native IOS app with atmost parity with android app
• Lending integrations between Moneytap and top NBFC's/ Banks
• IMPS payment gateway integration with Razorpay and Yes Bank.
• Digital KYC integration with aadhaar

Roles and Responsibilities

• Led cross-functional teams, including software development, quality assurance, and operations, to execute project plans, manage risks, and resolve issues.
• Developed project plans, schedules, and budgets, and tracked progress against key milestones.
• Organized and facilitated 30+ stakeholder meetings and workshops, gathering feedback and requirements, and ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
• Ensured regulatory compliance and risk mitigation across all projects, achieving 100% compliance with industry standards and regulations, and reducing project risk exposure by 50%.

E-commerce website redesign project using React JS

• Led a team of 3 developers, 1 designer, and 2 QA engineers in the redesign of an existing e-commerce website, leveraging React JS to enhance user experience and functionality.
• Proactively identified potential risks, such as slow page load times and inefficient search APIs, and implemented mitigation plans to address these challenges effectively.
• Implemented non-functional requirements (NFRs) to optimize website performance, including:
• Collaborated with the development team to refactor code and optimize front-end and back-end components for faster page load times.
• Worked with the infrastructure team to scale server resources and implement caching mechanisms to improve website responsiveness.
• Conducted performance testing using tools such as JMeter to identify bottlenecks in the search API and worked with the development team to optimize query performance and response times.
• Regularly monitored key performance metrics and conducted post-implementation reviews to ensure the effectiveness of mitigation plans and make adjustments as needed.

Client - Aditya Birla Online Fashion Ltd., India

Duration - Mar 2015 – April 2017

Application - Retail Ecommerce application which includes storefront, Order Management & Warehouse Management systems

Roles and Responsibilities

• Worked as Scrum Master and managed sprint activities in synchronization with project scope, schedule and objectives
• Project team sizes ranged from 10 to 12 members.
• Facilitated agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, for multiple cross-functional teams.
• Collaborated with product owners to develop and refine product backlog, ensuring alignment with business goals and objectives.
• Led the triage of 500+ defects and bugs, ensuring timely resolution and closure, and providing comprehensive defect reports and metrics to stakeholders, resulting in a 20% reduction in post-release defects.

Client 1- Mattel, Inc

Duration - Nov 2013 – Aug 2014

Application - Retail Ecommerce application which includes storefront, Order Management & Warehouse Management systems

Roles and Responsibilities

• Performed SOA testing for multiple web services used in storefront
• Performed ETL testing during data migration from existing site to Brand new site

Client 2 - RadioShack Corporation

Duration - Sep 2014 – Feb 2015

Application - Retail Ecommerce application implemented using Demandware (Commerce Cloud Digital) technology

Roles and Responsibilities

• Worked as Offshore Test Lead and managed testing activities in synchronization with project scope, schedule and objectives